Production Application Support Specialist

The CCS Companies; Norwood (KY); On-site; USD 52,000 - 74,000; Full time

Job summary

The CCS Companies is seeking an Application Support Analyst to monitor production environments, respond to incidents, and resolve issues for end users. The role emphasizes on-call support, weekend availability, and collaboration with development and support teams to drive issue resolution.

You will analyze problems, document resolutions, and contribute to process improvements. A 2-year technical degree or equivalent experience is preferred, with experience in C#, JavaScript, and C++ being highly

Qualifications

• 2+ years of experience in a related programming or application support position, or 2-year certificate or degree in lieu of experience.
• Experience with programming languages (e.g. C#, JavaScript, C++, etc.) is required.
• Strong understanding of IT principles, software applications, troubleshooting methodologies and some system administration is required.
• Ability to diagnose and solve application issues is required.
• Knowledgeable with software architectures, error analysis and debugging are a plus.
• Must have strong verbal and written communication skills.
• Must be able to work on call and on weekends.

Responsibilities

• Responds to incidents and requests from end users regarding any application issues.
• Analyzes and resolves application issues or escalates as needed.
• Monitors application and alert systems for critical issues and potential problems.
• Identifies and reports on recurring problems or noticeable trends to improve support strategies.
• Keeps detailed records of support requests, solutions applied and resolutions to the documented problem.
• Works with the application development team and other support staff to resolve complex issues.
• Contributes to improvements in support processes and procedures.
• Ability to work onsite/in-office in accordance with CCS policies and procedures.

Education

2-year technical degree or certification

High School Diploma or GED

Tools

C#

JavaScript

C++

Job description

The CCS Companies is seeking an Application Support Analyst to monitor production environments, respond to incidents, and resolve issues for end users. The role emphasizes on-call support, weekend availability, and collaboration with development and support teams to drive issue resolution.

You will analyze problems, document resolutions, and contribute to process improvements. A 2-year technical degree or equivalent experience is preferred, with experience in C#, JavaScript, and C++ being highly