Application Support Professional

CRG; Greensboro (NC); On-site; USD 52,000 - 78,000; Full time

Job summary

CRG is seeking an Application Support Analyst to provide analytical, technical, and administrative support for local and remote end-users and production lines.

The role leverages global processes and tools to reach total end-user satisfaction, demonstrating exceptional customer service, teamwork, and solid networking knowledge.

Qualifications

• Excellent written and oral communication skills.
• Strong organizational skills.
• Strong interpersonal skills.
• Strong analytical ability to troubleshoot complex problems.
• Solid Microsoft environment knowledge.
• Solid understanding of TCP/IP and networking principles.

Responsibilities

• Provide analytical, technical, and administrative support for local end-users, remote end-users, and production lines.
• Utilize global processes and tools to achieve end results and high customer satisfaction.
• Collaborate with teams to ensure effective issue resolution and service delivery.

Skills

Customer communication

Organizational skills

Interpersonal skills

Analytical troubleshooting

Microsoft environment

TCP/IP networking

Job description

This position performs analytical, technical, and administrative work in efforts to support local end-users, remote end-users, and production lines. Additionally, this position utilizes global processes and tools to achieve the end results. The Application Support Analyst goal is to achieve total end-user satisfaction for technical issues by possessing exceptional customer service skills, willingness to work overtime, and most importantly working as a team.

• Excellent written and oral communication skills
• Strong organizational skills
• Strong interpersonal skills
• Strong analytical ability to troubleshoot complex problems
• Solid Microsoft environment knowledge
• Solid understanding of TCP/IP and networking principles