Production and Supply Chain Manager

Alliant Human Capital; New York (NY); Remote; USD 90,000 - 130,000; Full time

Job summary

An established industry player is looking for a Senior Manager of Planning & Operations to enhance supply chain excellence. This pivotal role involves driving demand forecasting, production planning, and procurement while optimizing inventory and logistics. You will collaborate with major retailers and oversee third-party logistics to ensure efficient operations. Your analytical skills will be key in reporting and budgeting, contributing to the overall success of the organization. If you thrive in a fast-paced environment and are passionate about operations, this opportunity is perfect for you.

Qualifications

• 7+ years of experience in operations, supply chain, or logistics roles.
• Proficiency in demand forecasting and production planning required.

Responsibilities

• Lead item level demand forecasts across all sales channels.
• Develop production plans to fulfill forecasted demand and retailer orders.
• Manage relationships with third-party logistics providers.

Skills

Demand Forecasting

Inventory Management

Production Planning

Analytical Skills

Communication Skills

Problem-Solving Skills

Collaboration Skills

Vendor Management

Education

Bachelor’s degree in Business

Bachelor’s degree in Supply Chain Management

Bachelor’s degree in Operations

Tools

NetSuite

Shopify

Excel

Job description

Job Title: Senior Manager, Planning & Operations

Location: Remote / Northeast

Reports To: VP, Operations

Department: Operations

Job Overview:

We are seeking a driven and analytical Senior Manager of Planning & Operations to drive end-to-end supply chain excellence—from demand forecasting to production planning, procurement, and 3PL management. This role is critical to ensuring we meet demand across D2C and retail channels (including Sephora, Nordstrom, and Anthropologie) while optimizing inventory, logistics, and vendor performance. You’ll be a key partner in creating an agile, efficient, and high-performing operations function.

Key Responsibilities:

Demand Planning

• Lead the development and execution of item level demand forecasts across all sales channels (D2C, Sephora, Nordstrom, Faire), utilizing data-driven insights to anticipate consumer demand and inform supply chain planning.
• Develop and refine topline forecasts for D2C alongside the VP, Operations, taking into account historical data, new product launches, and marketing initiatives.
• Work directly with major retailers to collect replenishment forecasts, selling data, and anticipated new product orders to develop and maintain rolling internal forecasts for each retailer.
• Communicate unexpected deviances from plan and inform partners of supply gaps that may impact demand.

Production Planning & Supply Chain Management

• Develop and maintain detailed production plans to fulfill forecasted demand and retailer orders, ensuring optimal utilization of resources and adherence to timelines.
• Monitor ongoing supply needs to identify risks, issues, and conflicts that may impact the schedule, and develop mitigation plans.
• Collaborate with our manufacturing facility to assess capacity constraints and ensure appropriate staffing to execute on production plans.
• Place POs and manage relationships with raw materials, packaging and accessories suppliers, ensuring continuity of high quality materials at competitive prices.
• Create and maintain all items, BOMS, and POs in our ERP system (NetSuite).

3PL Management

• Manage relationships with third-party logistics providers (3PL), ensuring that Standard Operating Procedures (SOPs) are in place and packouts meet company specifications.
• Monitor that 3PL partners have adequate shipping supplies at all times and order supplies as necessary.
• Audit 3PL costs, analyze shipping costs, and negotiate rates with logistics partners to ensure competitive pricing while maintaining high service levels.
• Facilitate QBRs to assess ongoing costs, adherence to SLAs, and shipment accuracy.

Reporting & Budgeting

• Regularly analyze and report out on sales performance by channel, production schedules, and logistics efficiency to continuously optimize performance.
• Contribute to budgeting and operational planning, providing key input on production costs, shipping expenses, and inventory management to align with overall company goals.

Qualifications:

• Bachelor’s degree in Business, Supply Chain Management, Operations, or a related field.
• 7+ years of experience in operations, supply chain, production planning, procurement, or logistics roles, preferably in retail, consumer goods, or eCommerce.
• Proficiency in demand forecasting, inventory management, and production planning.
• Excellent communication and collaboration skills, with experience working across departments and managing vendor relationships.
• Strong analytical and problem-solving skills, with a focus on data-driven decision-making.
• Ability to work in a fast-paced environment and manage multiple priorities effectively.
• Familiarity with eCommerce platforms (Shopify) and ERP systems (Netsuite strongly preferred).
• Advanced Excel proficiency.
• Experience in the beauty, personal care, or CPG sectors preferred, particularly in startup environments.