Production AI Deployment Engineer (Customer-Facing)

Alhena AI; San Francisco, Northern (CA, KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Alhena AI in San Francisco is seeking a Forward Deployable Engineer to deploy AI systems into live merchant environments, solve critical technical problems, and ensure customers see value quickly. This hands-on role spans integrations, prompts, workflows, analytics, tooling, and deployments to keep our AI products performing at scale in production and directly impacting revenue and customer experience.

You will work with a fast-moving team and directly interact with customers to drive measurable

Qualifications

• Bachelor's degree in Computer Science or related field or equivalent practical experience.
• 1–2 years software engineering experience preferred; exceptional fresh graduates with strong product sense and high-impact internship or project experience are encouraged to apply.
• Experience with AI, prompts, and APIs is valuable; willingness to work in person in San Francisco (Bay Area).

Responsibilities

• Deploy Alhena for new customers and help bring them live quickly and successfully.
• Work directly with customers to understand workflows, pain points, edge cases, and success criteria.
• Build and configure integrations across e-commerce platforms, help desks, internal tools, and data sources.
• Improve agent performance through prompt design, workflow iteration, evaluation, testing, and debugging.
• Write production-quality code for customer requirements, internal deployment tooling, and product improvements.
• Investigate failures in real-world AI behavior across data pipelines, retrieval, integrations, and model outputs.
• Partner with engineering, product, and go-to-market teams to turn customer needs into scalable product capabilities.
• Create repeatable deployment playbooks, implementation patterns, and operational best practices.
• Move quickly from problem identification to shipped solution in high-impact customer situations.

Skills

Python

TypeScript

JavaScript

APIs

Debugging

Customer-facing

Education

Bachelor's degree in Computer Science or related field

Tools

Claude Code

Codex

Backend systems

Integrations

Job description

Alhena AI in San Francisco is seeking a Forward Deployable Engineer to deploy AI systems into live merchant environments, solve critical technical problems, and ensure customers see value quickly. This hands-on role spans integrations, prompts, workflows, analytics, tooling, and deployments to keep our AI products performing at scale in production and directly impacting revenue and customer experience.

You will work with a fast-moving team and directly interact with customers to drive measurable