Production Admin

Vertex Service Partners; Mill Creek (WA); On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Life and AD&D coverage

Paid Time Off

Growth and on-the-job training

Job summary

Vertex Service Partners is a home improvement services company focusing on residential roofing and exterior services, with multi-location support across the United States. The Production Administrator will coordinate across partners, clients, and internal staff to ensure a white-glove experience after roof installations.

The role emphasizes organization, communication, and CRM proficiency (ServiceTitan) to verify warranties, schedule service, and manage project updates with a customer-first

Qualifications

• Customer service or administrative experience; construction or home services experience a plus.
• Proficiency with CRM and service management software (ServiceTitan preferred).
• Strong organizational skills and ability to manage multiple priorities with attention to detail.
• Excellent verbal and written communication skills, with a customer-focused approach.
• Problem-solving mindset; adaptable, proactive, and team-oriented.
• Comfortable working at a computer for extended periods; able to occasionally lift up to 15 lbs.
• Must be able to communicate effectively via phone, video, and in person.

Responsibilities

• Review historical customer contracts and confirm warranty details.
• Schedule warranty appointment with technician at the respective partner.
• Prepare documents and notes for the warranty technicians before job start.
• Communicate with customers to set expectations, schedule appointments, and ensure they understand process.
• Partner with leadership to continuously improve service quality standards.
• Obtain and process permits from local building departments (if required).
• Manage status calls and provide timely customer updates through CRM systems.
• Track and document progress of all project phases in service management software.
• Develop and share comprehensive project plans with customers and internal staff.
• Ensure warranty documentation is complete and accurate upon job completion.
• Update invoices and purchasing documents to reflect changes identified during installation.
• Monitor warranty workflow, identify inefficiencies, and recommend improvements.
• Collaborate with cross-functional teams to resolve issues and deliver exceptional customer service.

Skills

Customer service

CRM software

Organizational skills

Communication

Problem-solving

Tools

ServiceTitan

Job description

About Us

Vertex Service Partners is a home improvement services company focused on residential roofing and other exterior services across the United States. Backed by Alpine Investors, a top-decile private equity fund with $4.0 billion of committed capital, Vertex is building a best‑in‑class national platform. Our company is built on our core values— servant leadership, unwavering character, a growth mindset, persistence, empowerment, pace, and fun —and guided by three pillars: being the Employer of Choice , Partner of Choice , and Contractor of Choice. We offer transformative support in operations, marketing, training, talent, finance, and technology, all while preserving the autonomy of local brands.

Location:

Mill Creek, WA

Pay Range:

$29 - $31 per hour

Job Type:

Full-Time

Position Summary:

The Production Administrator plays a key role in ensuring projects completed by our partners receive a white-glove experience days, months, or years after their roof was installed. Highly organized and detail-oriented, this person coordinates across partners, clients, and internal staff while managing multiple priorities with urgency. This role requires strong communication skills and technical proficiency to assess viability of warranties, scheduling, and project updates within our CRM (ServiceTitan). As an ambassador of our brand, the Production Administrator helps deliver on sales commitments, drives operational efficiency, and exceeds customer expectations.

Responsibilities:

• Review historical customer contracts and confirm warranty details
• Schedule warranty appointment with technician at the respective partner
• Prepare documents and notes for the warranty technicians before job start
• Communicate with customers to set expectations, schedule appointments, and ensure they understand process
• Partner with leadership to continuously improve service quality standards
• Obtain and process permits from local building departments (if required)
• Manage status calls and provide timely customer updates through CRM systems
• Track and document progress of all project phases in service management software
• Develop and share comprehensive project plans with customers and internal staff
• Ensure warranty documentation is complete and accurate upon job completion
• Update invoices and purchasing documents to reflect changes identified during installation
• Monitor warranty workflow, identify inefficiencies, and recommend improvements
• Collaborate with cross-functional teams to resolve issues and deliver exceptional customer service

Requirements:

Required:

• Customer service or administrative experience; construction or home services experience a plus
• Proficiency with CRM and service management software (ServiceTitan preferred)
• Strong organizational skills and ability to manage multiple priorities with attention to detail
• Excellent verbal and written communication skills, with a customer-focused approach
• Problem-solving mindset; adaptable, proactive, and team-oriented
• Comfortable working at a computer for extended periods; able to occasionally lift up to 15 lbs
• Must be able to communicate effectively via phone, video, and in person

Schedule & Compensation

• $29.00-$31.00 per hour

• 8–10 hour shifts with occasional overtime and weekend work as needed

• On-site with partner supporting region (6 partner locations)

Benefits

Full-time employees are eligible to participate in the following benefits:

• Health, Dental, and Vision Insurance
• 401(k) with company match
• Company sponsored Life and AD&D coverage
• Paid Time Off
• Opportunities for growth and on-the-job training

Compensation & Benefits Disclosure

Compensation for this role may be provided as hourly pay, salary, commission, piece-rate, bonuses, incentives, or a combination of these methods, depending on the position. The “Target Hourly Compensation” listed reflects our good‑faith estimate of what we reasonably expect to pay for this role, based on factors such as experience, skills, candidate geographic location, state the job is located in, historical trends, and business needs. Actual earnings may vary.

Where required by law, we also provide a general description of benefits and other forms of compensation offered, which may include health insurance, retirement plans, paid time off, and other employee programs.

Target Hourly Compensation

$29—$31 USD

Benefits

Full-time employees are eligible to participate in the following benefits:

• Health, Dental, and Vision Insurance
• 401(k) with company match
• Company sponsored Life and AD&D coverage
• Paid Time Off
• Opportunities for growth and on-the-job training

Why Join Us?

• Build Something Big – Shape processes for a rapidly growing organization.
• Growth-Oriented Culture – Work in a dynamic, people-first environment.
• Make an Impact Across Regions – Partner with business leaders to drive meaningful change.

Vertex Service Partners is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, military service, or any other protected class. If you need a reasonable accommodation due to a disability, please contact Human Resources with your request and contact information. Applicant Privacy Policy