Product Training Specialist

Wilqo; Dallas, Northern (TX, KY); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Opportunity to change an industry

Paid time off

Great team environment

Job summary

Wilqo is seeking a Product Training Specialist to educate employees and customers on the Charlie platform. You will create learning content, tailor training plans, and drive adoption during implementation.

You will work with cross-functional teams, develop e-learning modules, videos and webinars, and apply adult learning principles to maximize engagement and outcomes.

Qualifications

• 5+ years of experience with technical product training.
• Understanding of loan origination process with at least 3 years of experience in the mortgage industry.
• Ability to break down complex concepts into simple, clear instructions.
• Experience working both independently and in a team-oriented environment.
• Strong conceptual, analytical, and problem-solving skills.
• Must be a relationship builder and team player with the ability to interact with individuals at all levels.
• Ability to work under pressure, meet deadlines, and manage multiple projects simultaneously.
• Proficiency in Microsoft Suite.
• Excellent oral and written communication skills.
• Bachelor's degree or equivalent experience.

Responsibilities

• Design, develop and deliver product training content across formats (e-learning, videos, webinars, in-person).
• Partner with Product team to translate Charlie features into engaging learning materials.
• Develop internal training for onboarding.
• Apply adult learning best practices to maximize engagement.
• Leverage AI tools to accelerate content creation and learner experience.
• Collaborate with implementation to tailor training plans.
• Develop and manage customer training plans and schedules.
• Lead group classes, coaching sessions, and webinars for various roles.
• Use surveys and metrics to measure learning success and refine content.

Skills

Technical product training

Mortgage industry knowledge

Clear instruction

Independent and collaborative

Analytical thinking

Relationship building

Multitasking under pressure

Microsoft Office

Oral and written communication

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Job description

Location: Candidate must be in the United States with Dallas, TX preferred

About Us

Imagine redesigning mortgage lending from scratch with a focus on finding ways to automate the repetitive tasks, find efficiency in the process flow, and maintain compliance. Welcome to Wilqo and our solution Charlie, the industry's first Product Optimization Platform (POP).We are helping our customers challenge the status quo by providing simple, fastandeffectiveprocesses for their customers and employees.Weare looking for smart, passionate people to join our team.

About This Position

As a Product Training Specialist , you will be responsible for educating employees and customers on the features and functionality of the product Charlie. You will act as a change agent for our customers as they are going through the implementation process to facilitate strong product adoption. This position is responsible for content development and delivery.

Content Development:

• Design, create, maintain product training plans tailored to each role within the customer's organization ensuring the appropriate level of knowledge for the end user.
• Partner closely with the Product team to translate Charlie's product features and functionality into accurate, engaging and up-to-date learning content across various formats including e-learning modules, videos, webinars, and in-person training.
• Develop internal training to support onboarding.
• Continuously discover and implement new learning techniques and adult learning best practices to maximize engagement and effectiveness.
• Leverage AI tools and technologies to accelerate content creation, improve efficiency, and enhance the learner experience.

Training Delivery & Program Evaluation

• Work closely with the implementation team to understand implementation plan and training requirements. Provide recommendations on personalized training needs.
• Develop and manage customer training plans and coordinate scheduling of training.
• Lead group classes, one-on-one coaching sessions, and webinars tailored to the customer's roles as well as internal needs.
• Use surveys, quizzes, and performance metrics to check learning success and to refine learning content as needed.

About You

• 5+ years of experience with technical product training
• Understanding of loan origination process with at least 3 years of experience in the mortgage industry
• Ability to break down complex concepts into simple, clear instructions
• Experience working both independently and, in a team-oriented, collaborative environment
• Strong conceptual, analytical, and problem-solving skills
• Must be a relationship builder and team player with the ability to effectively interact with individuals at all levels both internally and with customers
• Ability to work under pressure, meet deadlines, and work on multiple projects simultaneously
• Proficiency in Microsoft Suite
• Excellent oral and written communication skills
• Bachelor's degree or equivalent experience

What We Offer

• An opportunity to change an industry
• Responsible PTO
• Great team environment

Wilqo, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. Wilqo complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Wilqo expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of Wilqo employees to perform their expected job duties is absolutely not tolerated.