Product Training Specialist

Wilqo; United States; On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Responsible PTO

Great team environment

Job summary

Wilqo is seeking a Product Training Specialist to educate customers and employees on the Charlie platform. You will lead content development, design training plans, and collaborate with the Product team to translate product features into engaging learning experiences.

Responsibilities include delivering group sessions, webinars, and coaching, plus evaluating training effectiveness and adopting new learning techniques. Strong mortgage knowledge and 5+ years in product training are required.

Qualifications

• 5+ years of experience with technical product training.
• Knowledge of mortgage origination processes (3+ years).

Responsibilities

• Design, develop and maintain training content (e-learning, videos, webinars, in-person).
• Deliver and evaluate training programs for customers and employees.
• Collaborate with Product team to translate features into learning content.
• Leverage AI tools to accelerate content creation and learner engagement.

Skills

Product training

Mortgage knowledge

Content development

Communication

Team collaboration

Time management

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Candidates in Dallas-Fort Worth, Texas preferred. Candidates must be based in the United States.

About Us

Imagine redesigning mortgage lending from scratch with a focus on finding ways to automate the repetitive tasks, find efficiency in the process flow, and maintain compliance. Welcome to Wilqo and our solution Charlie, the industry’s first Product Optimization Platform (POP). We are helping our customers challenge the status quo by providing simple, fast and effective processes for their customers and employees. We are looking for smart, passionate people to join our team.

About This Position

As a Product Training Specialist, you will be responsible for educating employees and customers on the features and functionality of the product Charlie. You will act as a change agent for our customers as they are going through the implementation process to facilitate strong product adoption. This position is responsible for content development and delivery.

Content Development:

• Design, create, maintain product training plans tailored to each role within the customer’s organization ensuring the appropriate level of knowledge for the end user.
• Partner closely with the Product team to translate Charlie’s product features and functionality into accurate, engaging and up-to-date learning content across various formats including e-learning modules, videos, webinars, and in-person training.
• Develop internal training to support onboarding.
• Continuously discover and implement new learning techniques and adult learning best practices to maximize engagement and effectiveness.
• Leverage AI tools and technologies to accelerate content creation, improve efficiency, and enhance the learner experience.

Training Delivery & Program Evaluation:

• Work closely with the implementation team to understand implementation plan and training requirements. Provide recommendations on personalized training needs.
• Develop and manage customer training plans and coordinate scheduling of training.
• Lead group classes, one‑on‑one coaching sessions, and webinars tailored to the customer’s roles as well as internal needs.
• Use surveys, quizzes, and performance metrics to check learning success and to refine learning content as needed.

About You

• 5+ years of experience with technical product training
• Understanding of loan origination process with at least 3 years of experience in the mortgage industry
• Ability to break down complex concepts into simple, clear instructions
• Experience working both independently and, in a team-oriented, collaborative environment
• Strong conceptual, analytical, and problem‑solving skills
• Must be a relationship builder and team player with the ability to effectively interact with individuals at all levels both internally and with customers
• Ability to work under pressure, meet deadlines, and work on multiple projects simultaneously
• Proficiency in Microsoft Suite
• Excellent oral and written communication skills
• Bachelor’s degree or equivalent experience

What We Offer

• An opportunity to change an industry
• Responsible PTO
• Great team environment

Wilqo, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. Wilqo complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Wilqo expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of Wilqo employees to perform their expected job duties is absolutely not tolerated.