Product Trainer & Technical Support - Germany

Avomind; Germany (OH); On-site; USD 49,000 - 75,000; Full time

Job summary

A technology-driven company is seeking a Product Trainer & Technical Support professional to provide on-site installations and hands-on training across Germany. You will be responsible for conducting workshops for small groups, delivering first-level technical support, and maintaining strong customer relationships. The ideal candidate should have 2–5 years of experience in a similar client-facing role, excellent communication skills in both German and English, as well as a willingness to travel extensively.

Qualifications

• 2–5 years of experience in product training, technical support, or a similar client-facing technical role.
• Ability to lead on-site trainings and workshops.
• Fluency in Native German and very good English.
• Affinity for technical problem-solving and hands-on work.
• Motivation to learn—full product training will be provided.
• Well-organized, reliable, and self-sufficient.
• Flexible mindset and willingness to travel.
• Languages: Native German, very good English.

Responsibilities

• Perform on-site product installations and deliver in-person product trainings.
• Conduct hands-on training sessions for groups of 5–10 participants.
• Provide first-level customer support and troubleshooting.
• Deliver virtual trainings, webinars, and remote support when required.
• Act as a trusted technical contact, maintaining strong long-term customer relationships.
• Travel extensively across Germany.
• Visit the office for repairs or technical interventions when needed.
• Support the company at trade fairs and industry events.
• Document installations, issues, and resolutions accurately.

Skills

Product training

Technical support

Communication skills

Technical problem-solving

Organizational skills

German language

English language

Job description

About the Role

Our client is a technology‑driven company delivering innovative hardware and software solutions for professional training environments. They are looking for a Product Trainer & Technical Support professional to support customers across Germany through on‑site installations, hands‑on trainings, and first‑level technical support.

Core Responsibilities

• Perform on‑site product installations and deliver in‑person product trainings at customer locations.
• Conduct hands‑on training sessions and workshops for groups of 5–10 participants.
• Provide 1st‑level customer support, including basic troubleshooting, licensing, and configuration.
• Deliver virtual trainings, webinars, and remote support when required.
• Act as a trusted technical contact, maintaining strong long‑term customer relationships.
• Travel extensively across Germany.
• Visit the office for repairs or technical interventions when needed.
• Support the company at trade fairs and industry events.
• Document installations, issues, and resolutions accurately.

Experience & Profile

• 2–5 years of experience in product training, technical support, or a similar client‑facing technical role.
• Comfortable leading on‑site trainings, workshops, and presentations.
• Strong communication skills – the ability to explain technical concepts clearly is more important than deep technical expertise.
• Affinity for technical problem‑solving and hands‑on work.
• Motivation to learn – full product training will be provided.
• Well‑organized, reliable, and self‑sufficient.
• Flexible mindset and willingness to travel.
• Languages: Native German, very good English.

Nice to Have (not mandatory)

• Background in VR / AR technologies.
• Linux experience.
• Programming or general IT / tech background.
• Experience working with hardware installations or technical training environments.