PRODUCT TECHNOLOGY SPECIALIST

Greeley, CO; Littleton (CO); Hybrid; USD 45,000 - 55,000; Full time

Job summary

McDonald Volvo in Littleton, CO is seeking a Product Technology Specialist to demonstrate Volvo technology, deliver new-vehicle orientations, and support customers post-purchase. You will assist sales and service teams with product knowledge and ensure a seamless customer experience.

The role emphasizes educating customers on safety systems, infotainment, and connected services, with a focus on clear communication and hands-on tech support.

Qualifications

• Experience in automotive retail or technology-focused roles preferred.
• Strong interest in automotive technology and EVs.
• Excellent communication and presentation skills.
• Ability to explain technical concepts clearly to customers.
• Strong organizational and time-management skills.

Responsibilities

• Educate customers on Volvo safety systems, infotainment, connectivity, Google built-in features, and driver assistance technologies.
• Conduct personalized vehicle orientations and answer questions before and after delivery.
• Support the sales team with product demonstrations and test drives.
• Maintain expert knowledge of Volvo products, software updates, accessories, and emerging technologies.
• Assist customers with pairing devices and configuring vehicle features.
• Provide follow-up support to ensure customers are comfortable with the technology.
• Train dealership staff on new Volvo models and features.
• Ensure showroom and demo vehicles are prepared and up-to-date.
• Collaborate with sales and service to deliver a seamless customer experience.

Skills

Automotive knowledge

Customer service

Communication

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

PRODUCT TECHNOLOGY SPECIALIST

FullTime Littleton, CO, US

30+ days ago Requisition ID: 4588

Salary: $50,000.00 Annually

About McDonald Volvo

McDonald Volvo is committed to delivering an exceptional customer experience by combining premium Volvo vehicles with knowledgeable, personalized service. We are seeking an enthusiastic and technology-driven Product Technologist to help customers understand and enjoy the innovative features of their new Volvo.

Position Summary

The Product Technologist serves as the dealership's Volvo product expert, supporting customers throughout their ownership journey. This role is responsible for demonstrating vehicle technology, conducting new vehicle deliveries, providing post-purchase support, and assisting the sales and service teams with product knowledge.

Key Responsibilities

• Educate customers on Volvo safety systems, infotainment, connectivity, Google built-in features, and driver assistance technologies.
• Conduct personalized vehicle orientations and answer customer questions before and after delivery.
• Support the sales team with product demonstrations and test drives.
• Maintain expert knowledge of Volvo products, software updates, accessories, and emerging technologies.
• Assist customers with pairing mobile devices, setting up connected services, and configuring vehicle features.
• Provide follow-up support to ensure customers are comfortable using their vehicle's technology.
• Train dealership staff on new Volvo models, features, and technology updates.
• Ensure showroom and demonstration vehicles are properly prepared and updated.
• Work collaboratively with the sales and service departments to deliver a seamless customer experience.

Qualifications

• Previous experience in automotive retail, customer service, or technology-focused roles is preferred.
• Strong interest in automotive technology and electric vehicles.
• Excellent communication and presentation skills.
• Ability to explain technical concepts in a clear and customer-friendly manner.
• Strong organizational and time-management skills.
• Comfortable using computers, mobile devices, and digital applications.
• Valid driver's license with an acceptable driving record.