Product Technology Manager

Reliable Safety & Flow Corporation; Charlotte (NC); On-site; USD 95,000 - 130,000; Full time

Job summary

Reliable Safety and Flow Corporation, based in Liberty, SC, seeks a Product Technology Manager to lead technical education and support for customers, specifying engineers, end users, and colleagues in proper product use.

The role interfaces with Product Development Engineering, PMO, and Sales, driving training programs, documentation, and input on new products while promoting safety and industry engagement.

Qualifications

• Associates degree in fire protection, mechanical technology or equivalent experience.
• 5+ years in fire sprinkler system design and installation.

Responsibilities

• Answer technical questions on Reliable products submitted by telephone and email.
• Perform technical training for Reliable personnel.
• Assist with creation and maintenance of technical documentation.
• Meet with customers, specifying engineers, and end users to discuss the use, features, and benefits of Reliable products.
• Provide technical presentations to industry associations, customers, specifying engineers, and end users.
• Plan, develop, and execute hands-on and classroom training for sprinkler system designers and fitters.
• Provide input on new products and product improvements.
• Troubleshoot Reliable products.
• Represent Reliable at industry events (AFSA, NFPA, NFSA, SFPE, etc.).
• Directly support sales force as necessary.
• Promote a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules, procedures, instructions, devices, equipment and use of appropriate personal protective equipment.
• Performs other duties as directed

Skills

Problem solving

Attention to detail

Customer service

Communication skills

Team collaboration

Presentation skills

Education

Associates degree in fire protection or mechanical technology

Tools

AutoCAD

Microsoft Office

Job description

Description

Reliable Safety and Flow Corporation is looking for a

Department: Product Technology

Location: Liberty, SC

Reliable Safety and Flow Corporation is looking for a Product Technology Manager based out of Liberty, SC. Product TechnologyManagers are industry experts. They educate and support customers, specifying engineers, end users, and co-workers in the proper use of Reliable products. Internally, they support many departments including Product Development Engineering (PDE), Program Management Office (PMO), and inside and outside Sales.

How You Will Help

• Answer technical questions on Reliable products submitted by telephone and email
• Perform technical training for Reliable personnel
• Assist with creation and maintenance of technical documentation
• Meet with customers, specifying engineers, and end users to discuss the use, features, and benefits of Reliable products
• Provide technical presentations to industry associations, customers, specifying engineers, and end users
• Plan, develop, and execute hands-on and classroom training for sprinkler system designers and fitters
• Provide input on new products and product improvements
• Troubleshoot Reliable products
• Represent Reliable at industry events (AFSA, NFPA, NFSA, SFPE, etc.)
• Directly support sales force as necessary
• Promote a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules, procedures, instructions, devices, equipment and use of appropriate personal protective equipment. Maintain vigilance for any hazardous conditions or practices in the workplace and immediately report any unsafe conditions or practice to your supervisor
• Performs other duties as directed

Competencies

• Ability to solve complex technical problems
• Outstanding attention to detail and accuracy
• Strong customer service, interpersonal, and collaboration skills
• Possesses strong commitment to a team environment while working well independently
• Excellent written and oral communication skills

What You Will Bring

Skills

• Detailed understanding of NFPA standards and FM Global Loss Prevention Data Sheets
• Extensive knowledge of all types of fire sprinkler systems as well as design and installation practices
• Ability to safely operate a pickup truck /trailer combination in excess of 15,000 lbs
• Ability to interpret construction drawings and specifications
• Strong presentation skills, including the ability to present to large groups
• Proficient in Microsoft Office Software and AutoCAD

Work Environment

• Extensive national travel by ground or air – up to 50% domestic travel

Physical Demands

• Ability to be punctual and attend work on a regular and consistent basis
• Regular travel by car, truck, and air
• Ability to occasionally lift parts with weights up to 50 lbs
• Operate and maintain valve demonstration trailer

Minimum Requirements

• Associates degree in fire protection, mechanical technology or equivalent experience
• 5+ years in fire sprinkler system design and installation