Product Sustaining Engineer

Össur; Dublin (CA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) retirement plan with employer matching

Paid holidays and vacation days

Job summary

Össur is seeking a Product Sustaining Engineer to support and maintain existing products throughout their lifecycle. The role involves collaborating with cross-functional teams to address technical challenges and implement design improvements.

Key responsibilities include providing maintenance for products, leading technical solution development, and facilitating new designs into manufacturing. Ideal candidates will have a degree in Engineering and at least 3 years of relevant experience, along with strong troubleshooting and analytical skills.

Qualifications

• Minimum of 3 years of relevant experience in product support or related roles.
• Experience overseeing engineering changes and integrating into manufacturing.
• Ability to communicate in Spanish is preferred.

Responsibilities

• Provide maintenance and support for existing products.
• Lead development and implementation of technical solutions.
• Collaborate cross-functionally to support manufacturing and suppliers.

Skills

Troubleshooting

Mechanical Design

Analysis

Multitasking

Engineering Software

Education

Engineering degree in Mechanical, Materials, Industrial or related field

Tools

CAD

FMEA

Job description

About Össur

Össur is a leading global provider of innovative mobility solutions that help people live a Life Without Limitations. The company invests heavily in research and development, has over 2,100 patents, award‑winning designs, and successful clinical outcomes, and focuses on improving people’s mobility through prosthetics and bracing & supports solutions.

Role Overview

The Product Sustaining Engineer supports and maintains existing products throughout their lifecycle, assists in developing new products, works closely with cross‑functional teams to address technical challenges, implement design improvements, and ensure product manufacturability, quality and reliability.

What You’ll Do

• Provide maintenance and support for existing products by diagnosing and resolving technical issues related to design, manufacturing, and field performance.
• Lead the development, verification, and implementation of technical solutions for design modifications, manufacturing process changes, and product updates to enhance performance, quality, manufacturability and reliability.
• Collaborate cross‑functionally and provide technical support to manufacturing, suppliers and customer service teams.
• Facilitate the transition of new designs into manufacturing.
• Address component shortages and obsolescence, including qualifying alternative parts and/or materials.
• Maintain up‑to‑date knowledge and documentation of product specifications, technical drawings, bill of materials and inspection plans throughout product lifecycle.
• Perform failure analysis on returned products and evaluate customer feedback to identify trends and opportunities for enhancement.
• Collaborate with Quality to support corrective actions, non‑conformance investigations, and continuous improvement initiatives.
• Serve as liaison between R&D and Manufacturing & Operations, facilitating transfer of product intent and production knowledge.

Who You Are

• Engineering degree in Mechanical, Materials, Industrial or related field.
• Minimum of 3 years of relevant experience in product support, sustaining engineering, product design or related roles.
• Proven experience supporting products throughout their lifecycle by troubleshooting and resolving technical issues and validating design solutions.
• Proven experience overseeing engineering changes throughout the entire process, including integration into manufacturing.
• Familiarity with subtractive and additive manufacturing processes, as well as soft goods.
• Background in regulated industries, preferably in the medical device sector.
• Displayed capability in mechanical design.
• Strong analytical and troubleshooting abilities.
• Track record of effectively handling multiple projects or tasks simultaneously.
• Proficiency in engineering software and tools (e.g., CAD, FMEA, data analysis).
• Ability to interpret and work with engineering drawings, GD&T and tolerancing.
• Customer‑focused mindset and proactive approach to issue resolution.
• Ability to appropriately prioritize work with minimal direct supervision.
• Proficiency in preparing clear and comprehensive technical documentation.
• Ability to communicate in Spanish is preferred.

Benefits

Competitive compensation packages. Medical, dental, and vision benefits. 401(k) retirement plan with employer matching. 9 paid holidays, 13 vacation days (including birthday and two volunteer days), 8 sick days in first year, paid parental bonding.

Equal Opportunity Statement

Empa Medical is an equal opportunity employer and makes employment decisions on the basis of merit. The company prohibits discrimination based on race, color, creed, sex, religion, marital status, age, national origin, physical and mental disability, military service, pregnancy, childbirth, sexual orientation, or other protected characteristics.