Product Support Trainee

Year Up United; Bethel Park (Allegheny County); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Hands-on experience

Mentorship

Career pathway

Job summary

Year Up United is seeking Product Support Trainees for our Education & Training Internship program in Bethel Park, PA. In this role, you’ll learn to troubleshoot basic product issues, document user feedback, and support training content development for young adult learners.

You’ll collaborate with instructors and corporate partners to improve learner experience and product adoption. Ideal candidates are detail-oriented, eager to learn, and passionate about equity and social impact.

Qualifications

• Detail-oriented mindset with strong attention to accuracy.
• Eager to learn and adapt to new product concepts.
• Clear communication with learners and instructors.

Responsibilities

• Troubleshoot basic product issues and document user feedback.
• Support the development of training content for learners.
• Collaborate with instructors and corporate partners to improve learner experience and product adoption.

Skills

Detail oriented

Willingness to learn

Communication

Job description

Year Up United is seeking Product Support Trainees for our Education & Training Internship program. In this role, you’ll learn to troubleshoot basic product issues, document user feedback, and support training content development for young adult learners. You’ll collaborate with instructors and corporate partners to improve learner experience and product adoption. Ideal candidates are detail-oriented, eager to learn, and passionate about equity and social impact. This internship offers hands‑on experience, mentorship, and a pathway to careers in product support, customer success, and workforce development.