Product Support Intern - Elevate User Experience & Impact

Year Up United; Moon (VA); On-site; USD 21,000 - 26,000; Full time

Job summary

Year Up United is seeking a Product Support Trainee for our Education & Training Internship program. In this role, you’ll learn to troubleshoot basic product issues, document user feedback, and support training content development for young adult learners.

You’ll collaborate with instructors and corporate partners to improve learner experience and product adoption. Ideal candidates are detail-oriented, eager to learn, and passionate about equity and social impact.

Qualifications

• Detail-oriented mindset with focus on accuracy and quality.
• Eager to learn and grow in product support and training roles.
• Passion for equity and social impact in education and workforce development.

Responsibilities

• Troubleshoot basic product issues and document resolutions.
• Document user feedback and contribute to improvement of training materials.
• Support development of training content and collaborate with instructors and partners.

Skills

Detail-oriented

Eager to learn

Equity and social impact

Job description

Year Up United is seeking a Product Support Trainee for our Education & Training Internship program. In this role, you’ll learn to troubleshoot basic product issues, document user feedback, and support training content development for young adult learners.

You’ll collaborate with instructors and corporate partners to improve learner experience and product adoption. Ideal candidates are detail-oriented, eager to learn, and passionate about equity and social impact.