Product Support Supervisor

Papé Group; Morgan Hill (CA); On-site; USD 124,000 - 186,000; Full time

Benefits offered by this job

Competitive pay

Excellent benefits

401(k) Plans

Medical/Dental/Vision

Flexible Spending

Life Insurance

Training & Tuition

Paid holidays

Job summary

Pape’ Kenworth, a premier equipment dealer, seeks a Product Support Supervisor to lead the parts and service teams, manage financials, and drive customer satisfaction. You will work with the General Manager to set goals and improve operations, including training and staffing decisions.

You’ll monitor freight, inventory, and claims while fostering strong relationships with customers and staff. Excellent leadership and a proactive mindset are essential to succeed in this role.

Qualifications

• Strong leadership skills with proven experience.
• 3 or more years of inventory management experience.
• Safety First Mindset.
• Knowledge of heavy truck parts and variety of services.
• Prior operational experience with budgeting, staffing, and personnel procedures.
• Leadership skills and ability to adapt to each unique situation
• Ability to maintain stellar customer and employee relations.

Responsibilities

• Supervise and manage all parts and service processes, financials, team development and customer satisfaction.
• Work closely with the General Manager, monitoring goals and avenues of approach for the business.
• Monitor freight expenses, inventory levels, file claims, staff the parts and service departments, and schedule training.
• Ensure customers have an excellent experience and get what they need for their equipment.

Skills

Leadership skills

Inventory management

Safety mindset

Heavy truck parts knowledge

Budgeting and staffing

Adaptability

Customer and employee relations

Job description

Pape' Kenworth
16715 Condit Rd
Morgan Hill, CA 95037, USA

Description

PRODUCT SUPPORT SUPERVISOR:

Are you looking for a challenge? Do you enjoy leading a team and driving results? Do you enjoy providing a great experience for customers? If you answered yes to these questions, we want to hear from you! Pape’ Kenworth, a premier capital equipment dealer in the West, is looking for an organized and energetic Product Support Supervisor to join our team.

At Pape’, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance—all designed to support you and your family.

Make a difference. Grow your career. Join the Pape’ Team!

WHAT YOU’LL DO:

As our Product Support Supervisor, you will be responsible for the supervision and management of all parts and service processes, financials, team development, and customer satisfaction. You will work closely with the General Manager, discussing and monitoring goals and avenues of approach for the business. Every day you will monitor the departments’ freight expenses, inventory levels, file claims, help staff the parts and service departments, scheduling training, and most importantly, ensure that our customers have an excellent experience and get what they need for their equipment. To thrive in this role, you must be a great leader and have the ability to foster good relationships with both customers and other team members.

WHAT YOU NEED:

• Strong leadership skills with proven experience.
• 3 or more years of inventory management experience.
• Safety First Mindset
• Knowledge of heavy truck parts and variety of services.
• Prior operational experience with an understanding of budgeting, staffing, and personnel procedures.
• Leadership skills and ability to adapt to each unique situation
• Ability to maintain stellar customer and employee relations.

Compensation: $123,703 - $185,554/yr (Depending on Experience)

Why work for Pape’:

• Competitive pay based on your skills, training, and experience level.
• Outstanding benefits including –401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year. Papé vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
• Advancement– Pape’ is a dynamic, growth-oriented organization with a focus on promoting from within.
• Stability and reputation— Pape’ is a family-owned, fourth-generation company with over 160 locations, over 4,500 members and 85 plus years of experience. Pape’ is known for their stability, honesty and integrity.
• Equipment– We have the largest equipment inventory in the West and an unparalleled parts inventory!
• Employee impact– Enjoy an open-door policy where your voice will be heard and your opinions will matter.
• Training– You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

The Pape’ Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.