Product Support Specialist - Wearables (Weekend)

Garmin Ltd.; Olathe (KS); On-site; USD 42,000 - 54,000; Full time

Job summary

Garmin Ltd. in the United States is seeking a full-time Product Support Specialist - Wearables. You will provide basic technical customer support for Garmin consumer products, handling calls, emails, chats, and web posts while escalating issues as needed.

This role requires strong customer service skills, reliability, and the ability to learn Garmin product specifications. Weekend shift is Sat-Tues 7:00am - 6:00pm, with a team-focused, on-site work environment in the Kansas City area.

Qualifications

• High School Diploma or GED required.
• Demonstrated interest in Garmin products and developing knowledge.
• Customer service experience is required.
• Strong verbal, written, and interpersonal communication skills.
• Technical aptitude, problem solving and troubleshooting ability.
• Professionalism, teamwork, positive attitude, and good time-management and follow-up skills.
• Reliable and predictable attendance.
• Ability to navigate multiple screens on a computer.

Responsibilities

• Resolve basic customer concerns about Garmin products via phone, email, chat, and social media.
• Maintain professional interactions with customers and coworkers.
• Learn specifications, capabilities, and operation of Garmin products.
• Stay current on policy, procedures, and product offerings.
• Complete basic- complexity tasks accurately and on time.
• Document work thoroughly and timely.
• Maintain a consistent and reliable schedule as directed by management.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Problem solving

Time management

Teamwork

Attendance reliability

Computer skills

Education

High School Diploma or GED

Job description

Overview

We are seeking a full-time Product Support Specialist - Wearables at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for getting people back to their passion by providing basic technical customer support for Garmin’s consumer products, answering phone calls, emails, chat and web posts in a timely manner while escalating issues for resolution, documentation, and follow-up when necessary.

Weekend Shift: Sat-Tues 7:00am - 6:00pm

Essential Functions

• Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media/web formats
• Display strong customer support skills and always maintain professional interactions with Garmin customers and co-workers
• Become knowledgeable in the specifications, capabilities and operation of Garmin products
• Remain current on changes in policies, procedures, and product offerings
• Complete tasks and/or projects of basic complexity within defined process accurately and timely
• Thoroughly document work in an organized and timely manner
• Work a consistent and reliable schedule as identified by management

Basic Qualifications

• High School Diploma or GED
• Demonstrated interest for the product segment and interest in developing product knowledge
• Demonstrated customer service expertise
• Demonstrated strong and effective verbal, written, and interpersonal communication skills
• Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability
• Must exhibit professionalism, be team-oriented, possess a positive attitude, work well with others and have excellent time management and follow-up skills
• Demonstrated reliable and predictable attendance
• Demonstrated computer skills and ability to navigate multiple screens

Desired Qualifications

• Fluency in Spanish, Portuguese and/or French languages in addition to English

Garmin International is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.

This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits