Product Support Specialist - Sales

Ingersoll-Rand; Mount Prospect (IL); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Employee stock grant

Job summary

Ingersoll Rand seeks a Product Support Specialist - Sales at our Lincolnshire, IL site. This role delivers technical, commercial, and post-sales support for vacuum pump products, serving customers, distribution partners, and internal sales teams.

The ideal candidate holds an engineering degree and 2+ years of troubleshooting mechanical equipment, with CRM experience (Salesforce preferred), strong problem-solving and communication skills. Travel up to 10% is expected.

Qualifications

• Associate's or Bachelor's degree in Engineering or related technical discipline; equivalent combinations considered.
• 2+ years of experience troubleshooting and resolving mechanical equipment issues in industrial/technical environments; ability to analyze problems and implement corrective actions.

Responsibilities

• Diagnose product, installation, operation, service, and warranty issues via phone and Teams.
• Provide technical guidance, application support, and troubleshooting assistance for customers and channel partners.
• Prepare accurate quotations, product specifications, and technical recommendations.
• Identify cross-sell, upsell, and new application opportunities through customer interactions.

Skills

Mechanical troubleshooting

Customer service

Technical communication

Education

Associate's or Bachelor's degree in Engineering

Tools

Salesforce

Job description

BH Job ID: 5140

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medicalcare leave, gender identity or expression, genetic information, marital status, medicalcondition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title: Product Support Specialist - Sales

Location: On-site, Lincolnshire, Illinois

About Us

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flowcreation and life science technologies – from compressors to precision handling of liquids, gasses, and powers – to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview:

Welch Vacuum, a subsidiary of Ingersoll Rand since 1996, is a global leader with over a century of history in high-performance vacuum technologies. We specialize in vacuumpumps, systems, and components for laboratories, life sciences, and industrial manufacturing. Operating within Ingersoll Rand's medicaland laboratorydivision, we combine the engineering strengths of US-based Welch VacuumTechnology and Germany's Ilmvac GmbH.

The Product Support Specialist - Sales provides technical, commercial, and operational support for vacuumpumpproducts and systems. This role serves as a trusted advisor to customers, distribution partners, and internal sales teams by delivering application expertise, product recommendations, troubleshootingassistance, and sales enablement activities that drive customer satisfaction, customer retention, and profitable growth. The position combines strong technical knowledge of mechanicalsystems and vacuumpumptechnologies with exceptional customer service and commercial acumen.

Responsibilities:

• The Product Support Specialist - Saleswilldiagnoseand resolveproduct, installation, operational, service, and warranty-related issues, primarily through phone and Microsoft Teams interactions.
• You will apply strong problem-solving skills, collaborate effectively across internal teams, and deliver a best-in-class customer experience throughout the post-sales lifecycle.
• Provide technical guidance, application support, and troubleshootingassistance for customers, distribution partners, and internal sales teams, primarily via phone and Microsoft Teams.
• Diagnose product and system issues, identify root causes, and coordinate corrective actions to ensure timely and effective resolution.
• Support customers with equipment setup, operation, maintenance, service, warranty claims, and other post-sales technical inquiries.
• Serve as the primary liaison between customers and internal teams, including Engineering, Operations, Supply Chain, Quality, Product Management, and Customer Service, to ensure prompt resolution of customer concerns.
• Prepare accurate quotations, product specifications, technical recommendations.
• Identify and develop cross-sell, upsell, replacement, and new application opportunities through customer interactions and technical consultations.
• Build and maintain strong customer relationships that enhance customer loyalty and satisfaction.
• Partner with distribution channels to provide product training, technical support, and application expertise that drives business growth.
• Maintain current knowledge of vacuumtechnologies, product offerings, competitive solutions, and industry trends.
• Document and communicate customer feedback, technical issues, and market intelligence to support continuous product and process improvement to engineering and product management.
• Acts as backup to customer Service reps by supporting order management activities, including order tracking, issue resolution, and customer communication.
• Demonstrate strategic agility by performing additional duties and responsibilities as assigned to support evolving business priorities.

Requirements:

• Associate's or Bachelor's degree in Engineering, Engineering Technology, Industrial Technology, MechanicalTechnology, or a related technical discipline; equivalent combinations of education and experience will be considered.
• 2+ years of experience troubleshootingand resolving mechanicalequipment issues in an industrial or technical environment; ability to analyze mechanicalproblems, identify root causes, and implement effective corrective actions.

Core Competencies:

Technical Expertise

• Strong mechanicaltroubleshootingand diagnostic skills.
• Working knowledge of electrical systems, controls, and industrial equipment.
• Ability to evaluate customer applications, interpret technical requirements, perform basic equipment performance calculations, and recommend effective solutions.
• Proficiency with Microsoft Office applications and CRM systems; Salesforce experience preferred.

Customer & Commercial Acumen

• Excellent verbal, written, presentation, and interpersonal communication skills.
• Ability to establish credibility and develop strong relationships with customers, channel partners, and internal stakeholders.
• Demonstrated business and sales acumen, including opportunity identification, account development, value-based selling, and competitive account conversion.
• Customer-focused mindset with a commitment to delivering exceptional service and support.

Problem Solving & Collaboration

• Strong analytical and critical thinking skills with the ability to resolve complex technical challenges.
• Proven ability to collaborate effectively across cross-functional teams and organizational levels.
• Able to work independently while contributing positively within a team environment.
• High level of integrity, professionalism, and accountability.

Organization & Execution

• Exceptional organizational and multitasking skills with strong attention to detail.
• Ability to prioritize multiple projects and customer requests in a fast-paced environment.
• Strong follow-through and commitment to delivering timely, accurate results.
• Self-motivated, results-oriented professional with a strong sense of ownership and accountability.

Preferences:

• 5+ years of experience troubleshootingand resolving mechanicalequipment issues in an industrial or technical environment.
• Experience with vacuumpumptechnologies, vacuumsystems, or related industrial equipment preferred.
• Electrical troubleshootingexperience is a plus.

Travel & Work Arrangements/Requirements

• Fully site based, approx. 10% domestic travel

Pay Range:

The pay range for this role is $70,000-$80,000. The pay range considers a wide range of factors that include a candidate’s skills; experience and training; licensure and certifications; and geographic location.

What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medicaland prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flowcreation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

If you are a person with a disability and need assistance applying for a job, please submit a request .

What we Offer

At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.