Product Support Specialist - Material Handling

ACT Construction Equipment; Rocky Mount (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

ACT Construction Equipment in Rocky Mount seeks a motivated individual as a key point of contact for customers, focusing on increasing parts, service, and rental revenues. The ideal candidate has sales or rental experience in construction and exceptional customer service skills.

This position involves developing customer relationships, identifying service needs, and assisting with rental inquiries. A valid driver's license is required. Apply today to join our team!

Qualifications

• Some sales or rental house experience in construction, diesel, or heavy equipment fields.
• Valid driver's license and acceptable driving record.

Responsibilities

• Develop and maintain relationships with customers.
• Identify and locate new customers through networking and cold calls.
• Provide information and quotes to customers.
• Focus on gaining rentals in assigned area.
• Assist A/R with collection of unpaid invoices.

Skills

Customer service skills

Sales experience

Networking

Organizational skills

Job description

Description

Looking for someone to act as a key point of contact for our customers and increase parts, service, and rental revenues. This position will work with to identify service needs with new and existing customers focusing on the area of Rocky Mount.

• Develop and maintain relationships with potential and existing customers
• Identify and locate new customers through networking, cold calls, etc.
• Demonstrate in-depth product knowledge of our products, parts, and service offerings
• Provide information and quotes to customers
• Focus on gaining rentals in assigned area
• Follow-up with leads and recommend service repairs, shop jobs, or other major fieldwork
• Assist A/R with the collection of unpaid invoices
• Prepare rental and service reports as requested by customers

Requirements

We are looking for someone who has some sales or rental house experience especially in the construction, diesel, or heavy equipment fields. Valid driver's license and acceptable driving record required.

Do you have excellent customer service skills?

Are you passionate about providing solutions for your customers?

Are you organized and able to plan your day to maximize customer visits?

We want to talk to you...apply today