Product Support Specialist - Legal Software Tech Expert

Aderant; Kentucky; On-site; USD 45,000 - 60,000; Full time

Job summary

Aderant is seeking a Product Support Specialist to deliver exceptional customer service and technical support for our software products. You will handle complex inquiries by phone or internet, document issues, and coordinate with product development to improve functionality.

Candidates should have strong technical skills, solid communication, and experience with databases, Windows, and web applications. Prior experience with Salesforce or ticketing systems is a plus.

Qualifications

• Bachelor's degree preferred but not required.
• 1+ years’ software-related support experience preferred but not required.
• Familiarity with SQL, relational databases, Windows OS, and web apps.
• Excellent writing, editing, interpersonal and communication skills.

Responsibilities

• Provide product and technical support to clients via telephone or internet.
• Serve as primary liaison between company and client.
• Document and resolve client issues within SLAs.
• Guide customers on product configurations, functionality, and bug fixes.
• Manage follow-ups, testing, and troubleshooting as needed.
• Refer issues to appropriate departments and QA when necessary.
• Maintain a professional image and high-quality service.

Skills

Technical troubleshooting

Customer interaction

SQL

Windows OS

Web applications

Communication

Testing & QA

Professional appearance

Education

Bachelor's degree preferred

Tools

Salesforce

Support ticketing systems

Job description

Aderant is seeking a Product Support Specialist to deliver exceptional customer service and technical support for our software products. You will handle complex inquiries by phone or internet, document issues, and coordinate with product development to improve functionality.

Candidates should have strong technical skills, solid communication, and experience with databases, Windows, and web applications. Prior experience with Salesforce or ticketing systems is a plus.