Product Support Engineer - Client-Focused Tech Advocate

Aderant; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Aderant is seeking a Product Support Specialist to help clients maximize the value of our legal industry software. You will provide technical guidance by phone or web, reproduce issues, and communicate resolutions clearly.

The role emphasizes strong troubleshooting, SQL familiarity, and ability to liaise with product teams. You will document problems, perform QA testing when needed, and uphold professional service standards.

Qualifications

• Bachelor's degree preferred, not required.
• 1+ years in software-related support or similar.
• Experience with SQL and relational databases.
• Familiar with Windows OS and web applications.
• Excellent written and verbal communication.
• Strong problem-solving and analytical skills.
• Knowledge of Salesforce is a plus.

Responsibilities

• Provide technical and product support to clients via phone or email.
• Serve as liaison between clients and product development.
• Document issues and coordinate with QA/testing teams.
• Troubleshoot configuration, functionality, and bugs.
• Maintain timely updates on issue status with customers.
• Assist in application changes and deployment testing.

Skills

Technical troubleshooting

Customer service

SQL

Windows OS

Web applications

Communication skills

Problem solving

Education

Bachelor's degree (preferred)

Tools

Salesforce

Ticketing system

Job description

Aderant is seeking a Product Support Specialist to help clients maximize the value of our legal industry software. You will provide technical guidance by phone or web, reproduce issues, and communicate resolutions clearly.

The role emphasizes strong troubleshooting, SQL familiarity, and ability to liaise with product teams. You will document problems, perform QA testing when needed, and uphold professional service standards.