Industrial Automation Tech Support Specialist

Phoenix Contact USA; Harrisburg (Dauphin County); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401k matching

Generous time off package

Paid maternity and paternity leave

10 weeks fully paid paternity leave

Job summary

A technology firm in Dauphin County is looking for an Entry-Level Product Support Specialist. This role involves providing technical support and troubleshooting assistance to customers, sales personnel, and channel partners. Key responsibilities include answering inquiries, documenting details in a CRM system, and collaborating with stakeholders to ensure a unified service experience. A Bachelor's degree in engineering or related technical field is preferred, along with strong communication and problem-solving skills. A generous benefits package is offered, including medical and paid parental leave.

Qualifications

• Bachelor's degree in engineering or technical field preferred.
• Demonstrated Level 1 Competency in all product areas.
• Ability to communicate technical concepts to non-technical people.

Responsibilities

• Provide technical support via calls, emails, and chats.
• Document customer inquiries in CRM system.
• Collaborate with other stakeholders for unified service experience.
• Advise customers on applying products for optimal solutions.

Skills

Customer service

Technical troubleshooting

Effective communication

Knowledge of industrial automation

Problem-solving

Education

Bachelor's degree in engineering or technical focus

AS in Engineering or related field with 2 years of industrial automation experience

Tools

CRM system

Job description

A technology firm in Dauphin County is looking for an Entry-Level Product Support Specialist. This role involves providing technical support and troubleshooting assistance to customers, sales personnel, and channel partners. Key responsibilities include answering inquiries, documenting details in a CRM system, and collaborating with stakeholders to ensure a unified service experience. A Bachelor's degree in engineering or related technical field is preferred, along with strong communication and problem-solving skills. A generous benefits package is offered, including medical and paid parental leave.