Product Support Specialist I — Exams & Nursys Operations

National Council of State Boards of Nursing, Inc.; Chicago (IL); Presencial; USD 40.000 - 45.000; Jornada completa

Descripción de la vacante

National Council of State Boards of Nursing, Inc. is seeking a detail-oriented Product Support Specialist I for the Exams and Nursys Consolidated Services team in Chicago.

The role focuses on responding to inquiries, coordinating routine activities, investigating data concerns, and connecting complex matters with internal resources. The ideal candidate brings strong communication, organizational, critical-thinking, and analytical skills and will support both Exams and Nursys operations while

Formación

• Minimum of two years of professional experience in a similar role required.
• Strong verbal, written, organizational, critical-thinking and analytical skills.
• Effective communication skills and a commitment to providing professional, responsive service.
• Attention to detail, adaptability and flexibility in a fast-paced environment.
• Proficiency with Microsoft Office, including Outlook, Word, Excel and PowerPoint; CRM experience is also valuable.

Responsabilidades

• Provide administrative support to the Exams team by responding to general inquiries through Zendesk from NCSBN stakeholders, nursing regulatory bodies (NRBs) and testing vendors.
• Address questions related to accommodations, examination scheduling and escalated candidate concerns, and elevate complex or sensitive matters as appropriate.
• Support Exams-related operational activities and initiatives, including panel recruitment application review, case investigations and other administrative needs.
• Coordinate information and activities with internal and external stakeholders, maintain documentation, develop training resources and support website and knowledge-base reviews.
• Provide administrative and operational support for Nursys services by responding to help desk tickets and Speed Memos within established service-level expectations.
• Investigate data-related and stakeholder concerns, communicate status updates, and coordinate requests through resolution.
• Collaborate with external stakeholders and internal teams to investigate and resolve data-related issues and discrepancies, supporting accurate and reliable data and reporting.
• Deliver timely, accurate and professional service by consistently applying established policies, procedures, workflows and standard operating practices.
• Maintain working knowledge of NCSBN products, services and systems; document interactions and resolutions; and meet established service expectations, quality standards and key performance indicators.

Conocimientos

Verbal comm

Written comm

Organizational skills

Critical thinking

Analytical skills

Attention to detail

Adaptability

Problem solving

Herramientas

Microsoft Office

CRM software

Descripción del empleo

National Council of State Boards of Nursing, Inc. is seeking a detail-oriented Product Support Specialist I for the Exams and Nursys Consolidated Services team in Chicago.

The role focuses on responding to inquiries, coordinating routine activities, investigating data concerns, and connecting complex matters with internal resources. The ideal candidate brings strong communication, organizational, critical-thinking, and analytical skills and will support both Exams and Nursys operations while