Product Support Specialist I — Exams & Nursys

ADP, Inc.; Chicago (IL); Presencial; USD 40.000 - 45.000; Jornada completa

Descripción de la vacante

NCSBN is seeking a detail-oriented Product Support Specialist I to join the Exams and Nursys teams in Chicago. You will respond to inquiries, coordinate operational activities, investigate data-related concerns and connect complex matters with internal resources to ensure accurate, timely support for nursing regulators.

Reporting to the Nursys Manager and Exams Manager, you will collaborate across teams, maintain documentation, and uphold service standards while contributing to the

Formación

• Minimum of two years of professional experience in a similar role.
• Strong verbal, written, organizational, critical-thinking and analytical skills.
• Effective communication skills and a commitment to providing professional, responsive service.
• Attention to detail, adaptability and flexibility in a fast-paced environment.
• Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint) and CRM experience.

Responsabilidades

• Provide administrative support to the Exams team by responding to general inquiries through Zendesk from NCSBN stakeholders, nursing regulatory bodies and testing vendors.
• Support Exams-related operational activities and initiatives, including panel recruitment application review and case investigations.
• Provide administrative and operational support for Nursys services by responding to help desk tickets and Speed Memos within service-level expectations.
• Collaborate with external stakeholders and internal teams to investigate and resolve data-related issues and discrepancies.
• Deliver timely, accurate and professional service by applying established policies, documenting interactions and resolutions, and meeting KPIs.

Conocimientos

Verbal communication

Written communication

Organizational skills

Critical thinking

Analytical skills

Customer service

Herramientas

Microsoft Office

CRM experience

Descripción del empleo

NCSBN is seeking a detail-oriented Product Support Specialist I to join the Exams and Nursys teams in Chicago. You will respond to inquiries, coordinate operational activities, investigate data-related concerns and connect complex matters with internal resources to ensure accurate, timely support for nursing regulators.

Reporting to the Nursys Manager and Exams Manager, you will collaborate across teams, maintain documentation, and uphold service standards while contributing to the