Product Support Specialist

Medline Industries, Inc.; Philadelphia (Philadelphia County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Life and disability

401(k) contributions

Paid time off

Job summary

Medline Industries, LP is seeking a Product Support Specialist to support Sales Representatives and drive clinical product programs in a designated territory.

You will assist sales partners in project management, lead product trials and conversions, ensure customer goals are met, and coordinate with field sales, management and product divisions to align resources and timelines.

Qualifications

• Bachelor’s degree and at least 2 years of sales or customer service experience OR high school diploma with at least 4 years of sales or customer service experience.
• Experience developing presentations for various audience levels.
• Willing to travel 80–90% for business purposes.

Responsibilities

• Ensure project implementation and completion while gaining hands-on exposure to all aspects of the Sales Representative position.
• Lead, prioritize, and manage the workflow of product trials, conversions, and/or PV implementations.
• Ensure overall goals and objectives of the customer are met by managing expectations and aligning resources.
• Establish and maintain customer relationships, including weekly team meetings with the customer and sales reps.
• Monitor project progress; communicate status to sales teams, product teams and customers, and ensure timely follow-up.
• Collaborate with internal partners (Field Sales Reps, Management, and Product divisions) to build effective relationships.

Skills

Presentation development

Customer relationship building

Sales support

Cross-functional collaboration

Education

Bachelor’s degree

High school diploma with 4+ years of sales/customer service experience

Job description

Job Summary

Joining our team as a Product Support Specialist will help you gain exposure to all aspects of the Sales Representative position, contribute to efforts to grow clinical product programs in a designated territory. You will assist sales partners in project management and lead efforts in executing clinical trials and product conversions.

Job Description

MAJOR RESPONSIBILITIES:

• Ensure project implementation and completion while gaining hands-on exposure to all aspects of the Sales Representative position.
• Lead, prioritize, and manage the work flow of product trials, conversions, and/or PV implementations.
• Ensure overall goals and objectives of the customer are met by managing expectations and aligning appropriate resources.
• Establish and maintain customer relationships to include conducting weekly team meetings with the state of business with both the customer and the sales reps.
• Monitor project progress; communicate project status to sales teams, product teams and customers. Ensure follow up and resolution of issues is completed on a timely basis.
• Collaborate and build effective relationships within assigned accounts as well as with internal partners (Field Sales Reps, Management, and Product divisions).

MINIMUM JOB REQUIREMENTS:

Education:

• Bachelor’s degree and at least 2 years of sales or customer service related experience OR high school diploma or equivalent and at least 4 years of sales or customer service related experience.

Work Experience:

• Experience developing presentations for various audience levels.

Knowledge / Skills / Abilities:

• Willing to travel at least/up to 80-90% of the time for business purposes (within state and out of state).

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. For a more comprehensive list of our benefits please click here.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We stride to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.