Product Support Specialist

Medline Industries, Inc. in; Philadelphia (Philadelphia County); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Life and disability insurance

401(k) contributions

Paid time off

Job summary

Medline Industries, LP is seeking a Product Support Specialist to assist in project management and support the Sales Representative role within a designated territory. You will contribute to clinical product programs, facilitate trials and product conversions, and help align resources to achieve customer goals.

Responsibilities include leading trial workflows, maintaining customer relationships, and coordinating with internal teams.

Qualifications

• Bachelor’s degree or equivalent with sales/customer service experience.
• Experience developing presentations for diverse audiences.
• Willing to travel 80–90% of the time for business purposes.

Responsibilities

• Ensure project implementation and completion while gaining hands-on exposure to the Sales Representative role.
• Lead, prioritize, and manage workflow of product trials, conversions, and PV implementations.
• Meet customer goals by aligning resources and managing expectations.
• Establish and maintain customer relationships including weekly state-of-business meetings with customer and sales reps.
• Monitor project progress; report status to sales teams, product teams, and customers.
• Ensure timely follow-up and resolution of issues.
• Collaborate with internal partners (Field Sales Reps, Management, Product divisions).

Skills

Presentation skills

Client relationship management

Communication

Education

Bachelor’s degree + 2 years sales/customer service

High school diploma + 4 years sales/customer service

Job description

Job Summary

Joining our team as a Product Support Specialist will help you gain exposure to all aspects of the Sales Representative position, contribute to efforts to grow clinical product programs in a designated territory. You will assist sales partners in project management and lead efforts in executing clinical trials and product conversions.

Key Responsibilities

• Ensure project implementation and completion while gaining hands-on exposure to all aspects of the Sales Representative position.
• Lead, prioritize, and manage the work flow of product trials, conversions, and/or PV implementations.
• Ensure overall goals and objectives of the customer are met by managing expectations and aligning appropriate resources.
• Establish and maintain customer relationships to include conducting weekly team meetings with the state of business with both the customer and the sales reps.
• Monitor project progress; communicate project status to sales teams, product teams and customers.
• Ensure follow up and resolution of issues is completed on a timely basis.
• Collaborate and build effective relationships within assigned accounts as well as with internal partners (Field Sales Reps, Management, and Product divisions).

Minimum Job Requirements

Education: Bachelor’s degree and at least 2 years of sales or customer service related experience OR high school diploma or equivalent and at least 4 years of sales or customer service related experience.

Work Experience

Experience developing presentations for various audience levels.

Knowledge / Skills / Abilities

Willing to travel at least/up to 80-90% of the time for business purposes (within state and out of state).

Benefits

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

Diversity & Inclusion

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Through our culture of belonging, our agile and resilient global team is determined to get our customers exactly what they need, at the right time, every time.

Career Fit

If you’re a self-starter, eager to grow your career within a high-performing environment, this is the place for you.

Company Information

Medline is the largest provider of medical-surgical products and supply chain solutions serving all points of care. Through its broad product portfolio, resilient supply chain and leading clinical solutions, Medline helps healthcare providers improve their clinical, financial and operational outcomes. Headquartered in Northfield, Illinois, the company employs more than 43,000 people worldwide and operates in more than 100 countries and territories. To learn more about how Medline makes healthcare run better, visit www.medline.com.