Product Support Specialist

Remote Jobs; Philadelphia (Philadelphia County); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Life and disability

401(k) contributions

Paid time off

Job summary

Medline Industries, LP is seeking a Product Support Specialist to provide end-to-end support for the Sales Representative position and drive clinical product programs within a designated territory. You will assist sales partners in project management and lead clinical trials and product conversions with cross-functional teams.

The role requires developing presentations for various audiences, traveling 80-90% of the time, and building strong customer relationships while ensuring project goals are

Qualifications

• Bachelor’s degree and 2 years of sales or customer service experience, or high school diploma or equivalent with 4 years of sales or customer service experience.
• Experience developing presentations for various audience levels.
• Willing to travel 80–90% of the time for business purposes (within state and out of state).

Responsibilities

• Assist sales partners in project management and lead efforts in executing clinical trials and product conversions.
• Lead, prioritize, and manage the work flow of product trials, conversions, and PV implementations.
• Establish and maintain customer relationships with weekly team meetings and align resources to meet customer goals.
• Monitor project progress and communicate status to sales teams, product teams and customers.
• Collaborate with Field Sales Reps, Management, and Product divisions to build effective relationships.

Skills

Sales experience

Customer service

Presentation skills

Education

Bachelor's degree

High school diploma

Job description

Job Summary

Joining our team as a Product Support Specialist will help you gain exposure to all aspects of the Sales Representative position, contribute to efforts to grow clinical product programs in a designated territory. You will assist sales partners in project management and lead efforts in executing clinical trials and product conversions.

Major Responsibilities

• Ensure project implementation and completion while gaining hands-on exposure to all aspects of the Sales Representative position.
• Lead, prioritize, and manage the work flow of product trials, conversions, and/or PV implementations.
• Ensure overall goals and objectives of the customer are met by managing expectations and aligning appropriate resources.
• Establish and maintain customer relationships to include conducting weekly team meetings with the state of business with both the customer and the sales reps.
• Monitor project progress; communicate project status to sales teams, product teams and customers.
• Ensure follow up and resolution of issues is completed on a timely basis.
• Collaborate and build effective relationships within assigned accounts as well as with internal partners (Field Sales Reps, Management, and Product divisions).

Minimum Job Requirements

• Education: Bachelor’s degree and at least 2 years of sales or customer service related experience OR high school diploma or equivalent and at least 4 years of sales or customer service related experience.
• Work Experience: Experience developing presentations for various audience levels.
• Knowledge / Skills / Abilities: Willing to travel at least/up to 80-90% of the time for business purposes (within state and out of state).

Benefits

• Health insurance
• Life and disability
• 401(k) contributions
• Paid time off
• For employees working 30 or more hours per week on average
• For employees working less than 30 hours per week: 401(k) contributions, paid time off, access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.
• We’re dedicated to creating a Medline where everyone feels they belong and can grow their career.
• We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Through our culture of belonging, our agile and resilient global team is determined to get our customers exactly what they need, at the right time, every time.

If you’re a self-starter, eager to grow your career within a high-performing environment, this is the place for you.

Medline is the largest provider of medical-surgical products and supply chain solutions serving all points of care. Through its broad product portfolio, resilient supply chain and leading clinical solutions, Medline helps healthcare providers improve their clinical, financial and operational outcomes.

Headquartered in Northfield, Illinois, the company employs more than 43,000 people worldwide and operates in more than 100 countries and territories. To learn more about how Medline makes healthcare run better, visit www.medline.com.