Product Support Specialist

Talent Harbor; Irving (TX); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, Vision, LifeInsurance

Disability Insurance

Paid Time Off

Paid Holidays

Career advancement opportunities

Job summary

Talent Harbor in Irving, TX is seeking a Product Support Specialist to join our growing team. This role is onsite and will coordinate with Sales, Operations, Manufacturing, and Logistics to ensure orders are processed accurately and on time.

The successful candidate will manage customer inquiries, oversee order progression, and support the sales team with timely information. Opportunity for long‑term growth within the company is emphasized.

Qualifications

• Minimum of 2 years in Customer Service, Sales Support, Inside Sales, Customer Success, Order Management or similar.
• Experience processing customer orders in a fast-paced environment.
• Experience with ERP systems and CRM software (HubSpot preferred).
• Strong proficiency with Microsoft Office (Excel, Outlook, Word) and communication skills.

Responsibilities

• Process customer orders from entry through delivery.
• Act as primary contact for customers regarding orders, product availability, shipping updates, and inquiries.
• Support Outside Sales by ensuring requests and orders are handled promptly.
• Coordinate with Sales, Operations, Manufacturing, Warehouse and Logistics to meet expectations.
• Resolve discrepancies and customer concerns professionally until resolution.
• Maintain accurate customer and order data in ERP and CRM systems.
• Identify opportunities to improve processes and customer experience.

Skills

Customer service

Order management

ERP systems

CRM software

Microsoft Excel

Communication skills

Attention to detail

Multi-tasking

Tools

HubSpot CRM

Infor Sightline ERP

Microsoft Office

Job description

Location: Irving, TX (Onsite)

Compensation: $65,000–$80,000 base salary + performance-based bonus (estimated earning potential up to $90,000+)

We are partnering with a well-established and growing manufacturer in the building materials industry to identify a Product Support Specialist who will play a critical role in supporting the Sales organization and delivering an exceptional customer experience.

This position serves as the primary connection between customers, outside sales representatives, operations, manufacturing, and logistics to ensure orders are processed accurately, efficiently, and on time.

This is an excellent opportunity for someone who enjoys working in a fast-paced environment, values teamwork, and is looking for long-term career growth within a company that promotes from within.

Key Responsibilities

• Process customer orders accurately and efficiently from entry through delivery.
• Serve as the primary point of contact for customers regarding orders, product availability, shipping updates, and general inquiries.
• Support Outside Sales Representatives by ensuring customer requests and orders are handled promptly.
• Coordinate with Sales, Operations, Manufacturing, Warehouse, and Logistics teams to ensure customer expectations are met.
• Resolve order discrepancies and customer concerns professionally while maintaining ownership until resolution.
• Maintain accurate customer and order information within ERP and CRM systems.
• Identify opportunities to improve processes and enhance the customer experience.

Qualifications

Required

• Minimum of 2 years of experience in Customer Service, Sales Support, Inside Sales, Customer Success, Order Management, or a similar customer-facing role.
• Experience processing customer orders in a fast-paced environment.
• Experience working with ERP systems.
• Experience using CRM software (HubSpot preferred; Salesforce or similar accepted).
• Strong proficiency with Microsoft Office, including Excel, Outlook, and Word.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities while maintaining accuracy.
• Customer-focused mindset with a strong sense of urgency.
• Coachable, collaborative, and eager to learn.

Preferred

• Experience within building materials, manufacturing, distribution, construction, or industrial products.
• Knowledge of construction terminology or building products.
• HubSpot CRM and/or Infor Sightline ERP experience.
• Base salary of $65,000–$80,000, depending on experience.
• Performance-based bonus program with estimated earning potential of $90,000+.
• Medical, Dental, Vision, and Life Insurance.
• Short-Term and Long-Term Disability.
• Paid Time Off and Paid Holidays.
• Clear opportunities for career advancement into Inside Sales and future leadership positions.

Working Conditions

• Full-time, onsite position based in Irving, Texas.
• Monday through Friday.
• Schedule may include supporting customers across Western U.S. time zones.
• Fast-paced office environment with daily collaboration across Sales, Operations, Manufacturing, Warehouse and Customer Support teams.
• Reliable transportation required.

If you have a strong customer service background, enjoy working cross-functionally, and are looking for an opportunity with long-term career growth, we encourage you to apply.