Sales Support Specialist

Cargo Floor B.V.; Wood Dale (IL); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Professional Development

Stable Industry Leader

Collaborative Team Environment

Growth Potential

Work-Life Balance

Job summary

Cargo Floor B.V. is seeking a Sales Support specialist to act as the primary point of contact for customers, manage inquiries, and process orders. This role supports the sales team with administrative tasks and ensures accurate documentation across departments.

The ideal candidate has a Bachelor's degree in Business Administration or related field and 2+ years in sales support or customer service. Strong communication and MS Office skills are essential for success in this position.

Qualifications

• Bachelor's degree required.
• 2+ years in sales support or similar role.
• Strong organizational skills and attention to detail.

Responsibilities

• Serve as primary contact for customers regarding orders, inquiries and product information.
• Support the sales team with administrative and operational activities.
• Process customer orders accurately and efficiently.
• Prepare quotations, sales documentation and customer correspondence.
• Coordinate with production, logistics and finance to ensure timely order fulfillment.
• Monitor order status and communicate updates to customers.
• Maintain accurate customer records in company systems.
• Assist with resolving customer issues and ensuring satisfaction.
• Support sales reporting and other departmental tasks.
• Contribute to continuous improvement of the sales support process.

Skills

Strong organizational skills

Excellent communication skills

MS Office proficiency (Excel, Word,Out

Education

Bachelor's degree in Business Administration or related field

Tools

ERP systems

CRM systems

Job description

Tasks

• Serve as a primary point of contact for customers regarding orders, inquiries, and product information.


• Support the sales team with administrative and operational activities.


• Process customer orders accurately and efficiently.


• Prepare quotations, sales documentation, and customer correspondence.


• Coordinate with production, logistics, and finance teams to ensure timely order fulfillment.


• Monitor order status and proactively communicate updates to customers.


• Maintain accurate customer records and sales data within company systems.


• Assist with resolving customer issues and ensuring a high level of customer satisfaction.


• Support sales reporting and other departmental administrative tasks.


• Contribute to continuous improvement initiatives within the sales support process.

Requirements

• Bachelor's degree in Business Administration, Sales, or a related field.


• 2+ years of experience in sales support, customer service, inside sales, or a similar role.


• Strong organizational skills with the ability to manage multiple priorities simultaneously.


• Excellent verbal and written communication skills.


• Proficiency with Microsoft Office applications, particularly Excel, Word, and Outlook.


• Strong attention to detail and commitment to providing exceptional customer service.

Nice-to-haves:

• Experience with ERP and CRM systems.


• Experience in manufacturing, transportation, or industrial equipment industries.


• Familiarity with order management and logistics processes.


• Fluency in Spanish or another European language.

Benefits

• Health, Dental & Vision Insurance – discussable


• 401(k) Retirement Plan – discussable


• Paid Time Off (PTO) – including vacation days, personal days, and paid holidays


• Professional Development – opportunities for training and career growth


• Stable Industry Leader – work for a globally recognized manufacturer serving customers worldwide


• Collaborative Team Environment – work closely with sales, operations, logistics, and customer service teams


• Growth Potential – opportunities to expand responsibilities and advance within the organization


• Work-Life Balance – fixed daytime schedule with evenings and weekends free

Hiring Process

• After reviewing applications, selected candidates will be invited for an initial phone or in-person interview.


• Final candidates may be asked to complete a short practical assignment relevant to the role.

We look forward to welcoming a new colleague to our team!