Technical Product Support Specialist - Hybrid & Growth
Roxtec USA
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Benefits offered by this job
Job summary
Roxtec Inc. helps protect critical infrastructure with modular sealing solutions and a growing customer base across power, data centers, telecom, and transport sectors.
The Product Support Specialist collaborates with Segment Teams to assist customers with product selection, quotes, availability, and orders. Responsibilities include providing basic technical support for standard Roxtec products, reviewing specifications, and coordinating with Sales and Design teams to ensure accurate product
Qualifications
- Excellent written and verbal communication skills.
- Ability to troubleshoot and resolve problems with customers.
- Willingness to learn technical concepts and apply them in support scenarios.
Responsibilities
- Provide basic technical support for standard Roxtec products.
- Assist with product recommendations based on customer needs.
- Review specifications to support product fit decisions.
- Prepare quotations and process RFQs in CRM/ERP.
- Coordinate with Sales and Design teams to ensure accurate orders.
- Attend training and travel as needed.
Skills
Education
Tools
Job description
Roxtec Inc. helps protect critical infrastructure with modular sealing solutions and a growing customer base across power, data centers, telecom, and transport sectors.
The Product Support Specialist collaborates with Segment Teams to assist customers with product selection, quotes, availability, and orders. Responsibilities include providing basic technical support for standard Roxtec products, reviewing specifications, and coordinating with Sales and Design teams to ensure accurate product
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