Branch Manager

McCann Industries Inc.; Merrillville (IN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401K with Company match

Paid time off

Bonus program eligibility

Job summary

McCann Industries Inc. in Merrillville, IN seeks a Branch Manager to lead the retail showroom, warehouse, and mechanical shop, ensure safety, customer service, and day-to-day operations while driving profitability.

You will hire and train staff, manage KPIs, participate in sales and marketing efforts, and foster a culture of integrity, respect, reliability, and urgency.

Qualifications

• Bachelor’s degree or three+ years related experience.
• Strong verbal and written communication and interpersonal skills.
• Ability to problem solve and address a variety of issues.

Responsibilities

• Safety and risk management in the branch while ensuring compliance.
• Achieve sales and profitability against budget.
• Hire, train, and supervise direct reports.
• Deliver high-quality customer service and resolve issues.
• Oversee day-to-day operations and monitor KPIs.
• Support local sales and community engagement to grow business.

Skills

Team leadership

Customer service

Operations management

Communication

Education

Bachelor's degree

Three+ years related experience

Job description

Reports To: VP of Operations/Director of Operations

McCann Vision & Values: At McCann, we believe contractors and municipalities deserve a trusted supplier who cares about their long-term success as much as the success of the project at hand.

What We Do: ‘Serving the Constructor’ with supplies, equipment, and support needed to get the job done.

How We Do It: We ‘Exceed the Expectations’ of our customers, fellow associates and partners.

Our Shared Values:Integrity, Respect, Reliability & Urgency.

If these qualities sound like you, we would like to talk with you!

We are seeking a motivated and results-driven Branch Manager. The role will be responsible for the safety and well-being of its employees, customers and visitors, in addition to training new hires, customer service and managing day-to-day operations of the branch.

• Retail showroom, warehouse, lay down yard, and mechanical shop. May be required to operate machinery, equipment, and vehicles.
• Competitive salary and eligibility for bonus program
• Opportunities for growth
• 401K with Company match
• Paid time off and holiday pay

Core Values:

• Demonstrate McCann Values – Integrity, Respect, Reliability & Urgency
• Customer Service: A passion for customer service with the ability to resolve issues in a positive manner.
• Teamwork: Collaborate with internal teams to ensure seamless operations and high-quality service.
• Effective Communication: Excellent verbal and written communication skills, interpersonal skills, professionalism, and integrity.

Key Responsibilities:

• Safety & Risk Management: Identifying and mitigating potential risks within the branch. Ensuring adherence to company policy and procedure. Ensures all work and non-work areas are safe for all employees, customers and visitors. Ensures all compliance items are always inspected and compliant.
• Profit and Financial Performance: Responsible for the profitability and financial performance of the branch. Achieve sales, gross margin and expense goals based on current budget; Review financial results with team/management. Make proper adjustments to staff, processes, and assets to meet these goals.
• Team Management: Hiring, training and supervising direct reports, conducting employee performance evaluations, addressing employee concerns and motivating team members to achieve goals.
• Customer Service: Ensure high quality customer service standards are maintained. Ensure facility and property are clean and organized. Resolve customer complaints and build customer loyalty.
• Operational Oversight: Manage day-to-day operations and track key performance indicators (KPI) related to those areas of responsibility, including equipment, parts, supplies, rentals, etc. Identify areas for improvement and take corrective actions.
• Sales & Marketing: Support and grow local sales using communicated growth strategies to meet or exceed branch sales targets. Participate in local community events to promote the company’s brand and build relations with new potential customers.

Qualifications:

• Education: Bachelor's degree OR three+ years related experience and/or training; analytical and interpretive skills; refined verbal and written communication skills; excellent interpersonal skills; ability to problem solve and address a variety of issues.
• Physical Requirements: Frequent walking; occasionally required to sit; regularly lift and or move up to 100 pounds with assistance; frequently exposed to outside weather conditions; occasionally exposed to machine traffic and equipment use.

This company is committed to equal employment opportunities. We will not discriminate against employees or applicants for employment on any legally recognized basis including, but not limited to veteran status, race, color, religion, sex, marital status, national origin, physical or mental disability and/or age.