Product Support Sales Representative

ASCO Equipment; Austin (TX); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

100% paid health insurance

401(k) + profit sharing

Paid holidays

Paid Training & Advancement

Job summary

ASCO Equipment in Austin, TX is seeking a Product Support Sales Representative to build relationships with customers by selling Preventative Maintenance packages and service repairs. You will call on existing ASCO customers and develop new ones across offices, shops, and job sites within your territory.

This role requires a self-starter with strong sales instincts, technical aptitude, and the ability to deliver solutions in demanding situations.

Qualifications

• Bachelor's degree or equivalent experience.
• Proven sales ability and strong customer relationships.
• Effective written and spoken communication.
• Strong planning, problem-solving, and negotiation skills.
• Knowledge of heavy equipment preferred.
• Technical aptitude and equipment components knowledge.
• Solid computer skills and business software familiarity.
• Valid driver's license with acceptable driving record.

Responsibilities

• Market parts and service sales including PM plans and repairs.
• Follow-up calls on completed goods and major sales.
• Assist after-sales service to ensure equipment meets expectations.
• Provide limited technical support when appropriate.
• Ensure estimates meet pricing and department standards.
• Manage pre-planning, post-call notes and follow-up actions using a CRM.
• Adhere to safety rules and complete training.
• Represent ASCO professionally at all times.

Skills

Sales ability

Customer relationships

Communication skills

Planning

Problem solving

Negotiation

Organizational skills

Heavy equipment knowledge

Technical aptitude

Computer skills

Driver's license

CRM experience

Education

Bachelor's degree or equivalent experience

Tools

CRM software

MS Office

Job description

Location: Manor, Texas, United States, Austin, Texas, United States

Department: Parts

Workplace: on_site

Description

ASCO Equipment has career opportunities for a Product Support Sales Representative in the Austin, Texas Service Department. The Product Support Sales Representative will be responsible for obtaining and building relationships with customers through the selling of Preventative Maintenance packages & Shop and Field Service repairs. The PSSR needs to be an ambitious self-starter with a desire to providing solutions in demanding circumstances. Product Support Sales Representative will be responsible for building relationships with clients through calling on current ASCO customers and developing new ones through sales calls to customer offices, shops and job-site locations within your assigned territory. PSSRs will perform follow-up activities required for new equipment sales, manufacturer end user direct sales. They will quote and sell parts and service jobs, selling of PM contracts, address customer concerns, furnish technical support where applicable, and collect profiling information in order to enhance the customer experience.

Responsibilities:

• Market parts and service sales such as preventative maintenance plans, machine inspections, machine repairs, remanufactured component sales, standard job quotes, extended warranties, and special parts promotions.
• Perform follow-up calls on complete goods and major parts and service sales.
• Assist after sales service calls to ensure equipment is operating at customers’ expectations.
• Provides limited technical support when appropriate.
• Ensure that Parts and/or Service estimates meet ASCO pricing and Dept. approval standards
• Manage pre-planning, post call notes and follow-up actions using a CRM tool.
• Adhere to all safety rules and complete safety training as required.
• Represent ASCO in a positive and professional manner at all times.

Requirements

• Bachelor's degree or equivalent experience.
• Proven sales ability and excellent customer relationship skills.
• Ability to write and speak effectively to individuals and groups.
• Strong planning, problem-solving and negotiation and organizational skills.Knowledge of heavy equipment is preferred.
• Knowledge of equipment components, repair times and overall technical aptitude.
• Solid computer skills and knowledge of general business software.
• Valid driver's license with acceptable driving record.

Benefits

Why Join Team ASCO?

Compensation & Benefits:

• 100% paid health insurance, 401(k) + profit sharing, and paid holidays

• Paid Training & Advancement Opportunities

Unique Perks:

• ASCO Children’s Education Program: Financial assistance for employees' children pursuing higher education

Our Core Values:

• Honor God
• Develop People
• Pursue Excellence
• Grow Profitably

Be Part of Something Bigger

At ASCO, we’re not just servicing equipment – we’re offering a career with a company that puts people first. Our vision is simple: To be a blessing to those we serve. If you’re a results-driven professional with a passion for solving challenges, we want you on our team.

ASCO Equipment, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities.