Product Support Sales Representative (PSSR)

ASCO Equipment Inc.; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

100% paid health insurance

401(k) + profit sharing

Paid training and advancement opportunities

Financial assistance for children's education

Job summary

A leading equipment supplier in Houston is seeking a motivated Product Support Sales Representative to enhance customer relationships and drive sales in preventative maintenance and service repairs. This role requires strong sales ability, exceptional customer relationship skills, and a willingness to provide solutions. Ideal candidates will have a bachelor's degree and a passion for serving clients in a technical sales environment. Join a team that values its employees and offers comprehensive benefits, including health insurance and educational support for children.

Qualifications

• Proven sales ability with a track record of success.
• Excellent communication skills for writing and speaking effectively.
• Knowledge of heavy equipment and its components is preferred.
• Valid driver's license with an acceptable driving record.
• Knowledge of heavy equipment preferred.
• Knowledge of equipment components and repair times helps.
• Solid computer skills and general business software.

Responsibilities

• Build customer relationships through sales calls and follow-ups.
• Market and sell parts and service sales including PM plans.
• Provide quotes and sell parts and service jobs.
• Ensure equipment operates at customer expectations.
• Ensure estimates meet ASCO pricing and department standards.
• Manage pre-planning, post-call notes and follow-up actions using a CRM tool.
• Adhere to safety rules and complete safety training as required.
• Represent ASCO professionally at all times.

Skills

Sales ability

Customer relationship skills

Planning

Problem-solving

Negotiation skills

Organizational skills

CRM software

Education

Bachelor's degree or equivalent experience

Tools

CRM tool

MS Office

Job description

ASCO Equipment has career opportunities for a Product Support Sales Representative in the North Houston, Texas Service Department. The Product Support Sales Representative will be responsible for obtaining and building relationships with customers through the selling of Preventative Maintenance packages & Shop and Field Service repairs. The PSSR needs to be an ambitious self-starter with a desire to providing solutions in demanding circumstances. Product Support Sales Representative will be responsible for building relationships with clients through calling on current ASCO customers and developing new ones through sales calls to customer offices, shops and jobsite locations within your assigned territory. PSSRs will perform follow-up activities required for new equipment sales, manufacturer end user direct sales. They will quote and sell parts and service jobs, selling of PM contracts, address customer concerns, furnish technical support where applicable, and collect profiling information in order to enhance the customer experience.

Responsibilities:

• Market parts and service sales such as preventative maintenance plans, machine inspections, machine repairs, remanufactured component sales, standard job quotes, extended warranties, and special parts promotions.
• Perform follow-up calls on complete goods and major parts and service sales.
• Assist after sales service calls to ensure equipment is operating at customers’ expectations.
• Provides limited technical support when appropriate.
• Ensure that Parts and/or Service estimates meet ASCO pricing and Dept. approval standards
• Manage pre-planning, post call notes and follow-up actions using a CRM tool.
• Adhere to all safety rules and complete safety training as required.
• Represent ASCO in a positive and professional manner at all times.

• Bachelor's degree or equivalent experience.
• Proven sales ability and excellent customer relationship skills.
• Ability to write and speak effectively to individuals and groups.
• Strong planning, problem-solving and negotiation and organizational skills.
• Knowledge of heavy equipment is preferred.
• Knowledge of equipment components, repair times and overall technical aptitude.
• Solid computer skills and knowledge of general business software.
• Valid driver's license with acceptable driving record.

Why Join Team ASCO?

Compensation & Benefits:

• 100% paid health insurance, 401(k) + profit sharing, and paid holidays

• Paid Training & Advancement Opportunities

Unique Perks:

• ASCO Children’s Education Program: Financial assistance for employees' children pursuing higher education

Our Core Values:

• Honor God
• Develop People
• Pursue Excellence
• Grow Profitably

Be Part of Something Bigger

At ASCO, we’re not just servicing equipment – we’re offering a career with a company that puts people first. Our vision is simple: To be a blessing to those we serve. If you’re a results-driven professional with a passion for solving challenges, we want you on our team.

ASCO Equipment, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities.