Product Support Representative- PSR

Linder-Industrial-Machinery-Company; Raleigh (NC); On-site; USD 52,000 - 76,000; Full time

Job summary

Linder Industrial Machinery Company in Raleigh is seeking a Product Support Representative to expand territory coverage and promote all makes of equipment. You will deliver proactive product support, prepare quotes, conduct after-sales visits, and drive Parts and Service revenue while building strong customer relationships.

Success factors include mechanical aptitude, strong communication skills, and the ability to develop data in CRM and coordinate with Service, Parts, and Sales teams.

Qualifications

• AA or equivalent from two-year college, technical school, or equivalent
• Mechanical aptitude and experience in heavy equipment industry required
• Excellent verbal and written communication skills
• General knowledge of maintenance, repair, parts department functions, sales, and customer needs

Responsibilities

• Increase Parts and Service Sales opportunities in assigned territory to grow revenue
• Prepare and present Parts and Service quotations for customers
• Conduct after-sales visits
• Complete Komtrax and Warranty certificates, 90-day revisit, and sign up customers for electronic part ordering
• Acquire customer information to build comprehensive CRM database
• Conduct routine machine visits with 50-point walk around inspections
• Promote current Parts and Service marketing and sales programs
• Develop and maintain partnerships with internal customers (Service, Parts, and Sales)
• Maintain daily call reports on CRM
• Collaborate with mainline salesperson in territory to form a strong support team
• Other tasks as requested by manager

Skills

Interpersonal skills

Verbal communication

Written communication

Mechanical aptitude

Equipment knowledge

Customer needs

Education

AA or equivalent

Tools

CRM system

Quotation tools

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Product Support Representative- PSR

21 days ago Requisition ID: 4502

Linder Industrial Machinery Company is recognized as one of the nation's premier heavy equipment dealers providing quality new, used and rental equipment across 27 branch locations in Florida, Georgia, Virginia, South Carolina, and North Carolina. Linder's commitment to delivering superior industrial machinery solutions is shared by our leading equipment partners such as Komatsu, BOMAG, Deutz Fahr, Atlas, Konecranes, Mantsinen, Superior Brooms, Terramac, and many more.

Job Summary:

Expand Linder’s presence in assigned territory, providing product support to customers, and increase product support revenue. Promote Linder’s “all makes” products and demonstrate by actions that the PSR and Linder are solutions providers.

Responsibilities:

• Increase Parts and Service Sales opportunities in assigned territory in order to grow revenue, including consumables and commodities, service repairs, and undercarriage
• Prepare and present Parts and Service quotations for customers
• Conduct after-sales visit
• Complete and present Komtrax and Warranty certificates, complete 90 -day revisit, discuss and sign up customers for electronic part ordering
• Acquire customer information to build comprehensive data base to include machine lists, customer contacts, influencers, and Parts and Service purchasers - all information to reside in CRM
• Conduct routine machine visits completing 50-point walk around inspection and present to customers
• Promote current Parts and Service marketing and sales programs to include New, Used , and All Makes opportunities
• Develop and maintain partnerships with internal customers (Service, Parts, and Sales)
• Maintain DAILY call reports on CRM
• Develop strong working relationship with mainline salesperson in assigned territory to form a strong supp ort team for customers
• Other tasks as requested by manager

Education/Experience/Skills:

• Associate degree (AA) or equivalent from two-year college, technical school, or equivalent combination of education and experience
• Skilled in developing inter-personal relationships
• General knowledge of maintenance, repair, parts department functions, sales, and customer needs
• Mechanical aptitude and experience in heavy equipment industry required
• Excellent verbal and written communication skills

Linder Industrial Machinery Company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.