Product Support Representative- PSR

Linder Industrial Machinery; Chesapeake (VA); On-site; USD 45,000 - 75,000; Full time

Job summary

Linder Industrial Machinery Company is a leading heavy equipment dealer providing new, used, and rental solutions through 27 locations in multiple states. The role focuses on expanding presence in Virginia while delivering product support to customers and growing revenue across Parts and Service offerings.

The position requires an associate degree or equivalent, strong communication, mechanical aptitude, and proficiency with CRM and office software. An equal opportunity employer.

Qualifications

• AA degree or equivalent required or preferred.
• Strong computer skills and CRM familiarity.
• Ability to build interpersonal relationships and networks.
• Solid understanding of maintenance, repair, and parts functions.
• Mechanical aptitude for heavy equipment context.
• Excellent verbal and written communication abilities.

Responsibilities

• Expand presence in the assigned territory and grow revenue.
• Provide product support to customers and present quotes.
• Conduct after-sales visits and maintain CRM records.
• Promote all-makes parts and service opportunities.
• Develop partnerships with internal teams and customers.
• Maintain daily CRM call reports and customer data.
• Coordinate with mainline sales to form a strong support team.

Skills

Interpersonal skills

Mechanical aptitude

Verbal and written communication

Customer needs knowledge

Proficient computer skills

Education

Associate degree or equivalent

Tools

CRM software

Microsoft Office

Job description

Linder Industrial Machinery Company is recognized as one of the nation's premier heavy equipment dealers providing quality new, used and rental equipment across 27 branch locations in Florida, Georgia, Virginia, South Carolina, and North Carolina. Linder's commitment to delivering superior industrial machinery solutions is shared by our leading equipment partners such as Komatsu, BOMAG, Deutz Fahr, Atlas, Konecranes, Mantsinen, Superior Brooms, Terramac, and many more.

Job Summary

Expand Linder's presence in assigned territory, providing product support to customers, and increase product support revenue. Promote Linder's "all makes" products and demonstrate by actions that the PSR and Linder are solutions providers.

Responsibilities

• Increase Parts and Service Sales opportunities in assigned territory in order to grow revenue, including consumables and commodities, service repairs, and undercarriage
• Prepare and present Parts and Service quotations for customers
• Conduct after-sales visit
• Complete and present Komtrax and Warranty certificates, complete 90 -day revisit, discuss and sign up customers for electronic part ordering
• Acquire customer information to build comprehensive data base to include machine lists, customer contacts, influencers, and Parts and Service purchasers - all information to reside in CRM
• Conduct routine machine visits completing 50-point walk around inspection and present to customers
• Promote current Parts and Service marketing and sales programs to include New, Used , and All Makes opportunities
• Develop and maintain partnerships with internal customers (Service, Parts, and Sales)
• Maintain DAILY call reports on CRM
• Develop strong working relationship with mainline salesperson in assigned territory to form a strong supp ort team for customers
• Other tasks as requested by manager

Education/Experience/Skills

• Associate degree (AA) or equivalent from two-year college, technical school, or equivalent combination of education and experience
• Proficient computer skills
• Skilled in developing inter-personal relationships
• General knowledge of maintenance, repair, parts department functions, sales, and customer needs
• Mechanical aptitude and experience in heavy equipment industry required
• Excellent verbal and written communication skills

Linder Industrial Machinery Company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.