Product Support Representative- PSR

Linder Industrial Machinery; Greer (SC); On-site; USD 55,000 - 90,000; Full time

Job summary

Linder Industrial Machinery is seeking a motivated professional to expand our presence in the Greer, SC area, providing product support to customers and growing parts and service revenue. You will advocate all makes, leverage CRM insights, and collaborate with service, parts, and sales teams to deliver customer solutions.

Ideal candidates will have an Associate degree, strong computer and communication skills, and mechanical aptitude for heavy equipment.

Qualifications

• Associate degree or equivalent from a two-year college or technical school.
• Proficient computer skills and familiarity with CRM systems.
• Strong interpersonal relationships and communication abilities.
• Mechanical aptitude with knowledge of heavy equipment maintenance and repairs.

Responsibilities

• Grow parts and service revenue in the assigned territory.
• Prepare and present quotations for parts and service.
• Perform after-sales visits and drive CRM data quality.
• Conduct routine customer visits and 50-point inspections.
• Develop ties with internal teams and mainline sales staff.
• Maintain daily CRM call reports and data accuracy.

Skills

Interpersonal skills

Computer skills

Mechanical aptitude

Verbal communication

Written communication

CRM familiarity

Education

Associate degree

Tools

CRM systems

Microsoft Office

Job description

Linder Industrial Machinery Company is recognized as one of the nation's premier heavy equipment dealers providing quality new, used and rental equipment across 27 branch locations in Florida, Georgia, Virginia, South Carolina, and North Carolina. Linder's commitment to delivering superior industrial machinery solutions is shared by our leading equipment partners such as Komatsu, BOMAG, Deutz Fahr, Atlas, Konecranes, Mantsinen, Superior Brooms, Terramac, and many more.

Job Summary

Expand Linder's presence in assigned territory, providing product support to customers, and increase product support revenue. Promote Linder's "all makes" products and demonstrate by actions that the PSR and Linder are solutions providers.

Responsibilities

• Increase Parts and Service Sales opportunities in assigned territory in order to grow revenue, including consumables and commodities, service repairs, and undercarriage
• Prepare and present Parts and Service quotations for customers
• Conduct after-sales visit
• Complete and present Komtrax and Warranty certificates, complete 90 -day revisit, discuss and sign up customers for electronic part ordering
• Acquire customer information to build comprehensive data base to include machine lists, customer contacts, influencers, and Parts and Service purchasers - all information to reside in CRM
• Conduct routine machine visits completing 50-point walk around inspection and present to customers
• Promote current Parts and Service marketing and sales programs to include New, Used , and All Makes opportunities
• Develop and maintain partnerships with internal customers (Service, Parts, and Sales)
• Maintain DAILY call reports on CRM
• Develop strong working relationship with mainline salesperson in assigned territory to form a strong supp ort team for customers
• Other tasks as requested by manager

Education/Experience/Skills

• Associate degree (AA) or equivalent from two-year college, technical school, or equivalent combination of education and experience
• Proficient computer skills
• Skilled in developing inter-personal relationships
• General knowledge of maintenance, repair, parts department functions, sales, and customer needs
• Mechanical aptitude and experience in heavy equipment industry required
• Excellent verbal and written communication skills

Linder Industrial Machinery Company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.