Product Support Representative- PSR

Linder-Industrial-Machinery-Company; Chesapeake (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

Linder Industrial Machinery Company is seeking a Product Support Representative to expand its presence in an assigned territory in Chesapeake, VA. The PSR will provide product support to customers and promote all makes products, contributing to service revenue growth.

The role requires an AA or equivalent, strong interpersonal skills, and mechanical aptitude for the heavy equipment industry. A customer-focused, proactive approach and solid CRM usage are essential.

Qualifications

• Requires strong interpersonal relationship skills.
• Solid knowledge of maintenance, repair, and parts department functions.
• Mechanical aptitude and experience in heavy equipment industry required.
• Excellent verbal and written communication skills.

Responsibilities

• Increase Parts and Service sales opportunities in territory to grow revenue.
• Prepare and present Parts and Service quotations for customers.
• Conduct after-sales visits to customers.
• Complete and present Komtrax and Warranty certificates; sign up customers for electronic ordering.
• Acquire customer information to build a comprehensive CRM database.
• Perform routine machine visits with 50-point inspections and present findings.
• Promote current Parts and Service marketing programs including all makes opportunities.
• Develop and maintain partnerships with internal customers (Service, Parts, Sales).
• Maintain daily CRM call reports for assigned territory.
• Collaborate with mainline salesperson to form a strong customer support team.
• Perform other tasks as requested by manager.

Skills

Interpersonal relations

Maintenance knowledge

Mechanical aptitude

Verbal and written communication

Education

Associate degree

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Product Support Representative- PSR

Chesapeake, VA, US

3 days ago Requisition ID: 4508

Linder Industrial Machinery Company is recognized as one of the nation's premier heavy equipment dealers providing quality new, used and rental equipment across 27 branch locations in Florida, Georgia, Virginia, South Carolina, and North Carolina. Linder's commitment to delivering superior industrial machinery solutions is shared by our leading equipment partners such as Komatsu, BOMAG, Deutz Fahr, Atlas, Konecranes, Mantsinen, Superior Brooms, Terramac, and many more.

Job Summary

Expand Linder’s presence in assigned territory, providing product support to customers, and increase product support revenue. Promote Linder’s “all makes” products and demonstrate by actions that the PSR and Linder are solutions providers.

Responsibilities

• Increase Parts and Service Sales opportunities in assigned territory in order to grow revenue, including consumables and commodities, service repairs, and undercarriage
• Prepare and present Parts and Service quotations for customers
• Conduct after-sales visit
• Complete and present Komtrax and Warranty certificates, complete 90 -day revisit, discuss and sign up customers for electronic part ordering
• Acquire customer information to build comprehensive data base to include machine lists, customer contacts, influencers, and Parts and Service purchasers - all information to reside in CRM
• Conduct routine machine visits completing 50-point walk around inspection and present to customers
• Promote current Parts and Service marketing and sales programs to include New, Used , and All Makes opportunities
• Develop and maintain partnerships with internal customers (Service, Parts, and Sales)
• Maintain DAILY call reports on CRM
• Develop strong working relationship with mainline salesperson in assigned territory to form a strong supp ort team for customers
• Other tasks as requested by manager

Education/Experience/Skills

• Associate degree (AA) or equivalent from two-year college, technical school, or equivalent combination of education and experience
• Skilled in developing inter-personal relationships
• General knowledge of maintenance, repair, parts department functions, sales, and customer needs
• Mechanical aptitude and experience in heavy equipment industry required
• Excellent verbal and written communication skills

Linder Industrial Machinery Company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.