Product Support Representative II

FIS; Jacksonville (FL); Hybrid; USD 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a Product Support Representative, where you will empower clients with exceptional support for innovative financial solutions. In this dynamic role, you will tackle complex inquiries, troubleshoot software applications, and ensure client satisfaction. With a hybrid work schedule and a commitment to personal and professional growth, this opportunity offers a vibrant work environment that values diversity and innovation. If you are ready to make an impact in the fast-paced world of finance, this position is perfect for you.

Benefits

Opportunities to innovate in fintech

Tools for personal and professional growth

Inclusive and diverse work environment

Resources to invest in your community

Competitive salary and benefits

Qualifications

• Strong analytical, organizational, and time management skills required.
• Excellent communication and problem-solving abilities are essential.

Responsibilities

• Handle customer inquiries and resolve complex financial support issues.
• Provide in-depth product support and troubleshoot software problems.

Skills

Analytical Skills

Organizational Skills

Time Management

Communication Skills

Problem-Solving

Education

Bachelor of Business Administration

Finance or Technology Degree

Job description

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Business Administration

Travel Percentage :

0%

Job Description

The world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and make an impact-in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we'd like to know: Are you FIS?

About the role:
As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application.

What you will be doing:

• Handle customer inquiries and resolving support issues such as complex financial calculations, processing market transactions, file interface automations, and data reconciliations.

• Provide in-depth product support and researching client issues.

• Troubleshoot problems with software applications/environments and recommend corrective action.

• Document customer information and recurring technical issues to support product quality programs and product development.

• Combine your business, technology and product training to be able to understand all facets of the software, the business plan and the client requirements.

What you will need:

• Strong analytical, organizational and time management skills.

• The ability to work both independently and collaboratively.

• You are an excellent communicator and strong problem-solver.

• Knowledge of FIS products a plus.

• Location: Jacksonville, FL / Hybrid work schedule.

• Schedule: Core business hours will be 9-6, however may vary based on business requirements.

• Finance or Technology degree.

What we offer you:
At FIS, we hire the best. In return, you receive exceptional benefits including:

• Opportunities to innovate in fintech

• Tools for personal and professional growth

• Inclusive and diverse work environment

• Resources to invest in your community

• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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