Inside Product Support Representative

Boyd CAT; Louisville (KY); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Full-Time W2 Employee with bonus

Full benefits including Medical,Dental

Vision, Disability, Life Insurance

Job summary

Boyd CAT in Louisville, KY seeks a Diesel Heavy Equipment Student Technician to support inside sales relationships, analyze pricing and product support, and help grow customer coverage. The role emphasizes confidentiality, teamwork, and proactive communication with customers and vendors.

This entry-level position requires strong interpersonal and mechanical aptitude, willingness to learn, and the ability to travel to branches or other locations as needed. A valid driver's license is required.

Qualifications

• Excellent interpersonal, written and verbal communication skills.
• Strong computer literacy with spreadsheets and word processing.
• Self-directed with the ability to work independently or in a team.
• High mechanical aptitude and willingness to learn.

Responsibilities

• Maintain confidentiality and integrity in all tasks.
• Support the team to meet department and company objectives.
• Analyze pricing, distribution and policies to assist sales and profitability.
• Develop and maintain customer information and product knowledge.
• Identify opportunities to expand Product Support Sales coverage.
• Communicate clearly with management, customers, and vendors.
• Assist with travel and expense management as needed.

Skills

Interpersonal skills

Written and verbal communication

Computers & office software

Self-directed

Teamwork & adaptability

Mechanical aptitude

Willingness to learn

Valid driver's license

Job description

Diesel Heavy Equipment Student Technician

A big reason why Boyd CAT has been able to thrive for over a combined 150 years is our people. Each day, our team strives to adhere to the core values of integrity, commitment, excellence, and service that have sustained our company through the decades. Our focus is to hire the most qualified applicants, provide them with the tools and training they need to succeed, and support them throughout their careers.

The Inside Sales Representative establishes and maintains a professional inside sales relationship with assigned customers to ensure customer satisfaction, increased sales and profitability while maximizing the Company product support value.

REQUIREMENTS:

• Excellent interpersonal skills, and written and verbal communication skills
• Good working knowledge of computers, spreadsheets, word processing programs
• Highly self-directed
• Ability to work independently or in a team environment with rapidly changing priorities and demands
• Willingness to learn and be trained
• High degree of mechanical aptitude
• Travel to branches or other locations as required to perform assigned duties
• Maintain a valid motor vehicle operators' license

ESSENTIAL FUNCTIONS:

• Maintain a high degree of discretion in handling confidential/sensitive information and exercise initiative in all assigned areas, high integrity and accountability standards
• Assist work team to meet the objectives of the department and the Company
• Analyze the Company and competitive pricing, distribution, actions and policies and make recommendations to improve sales, market share and profit for each assigned customer
• Develop and maintain all assigned customer information, including ownership, personnel changes or assignment
• Develop and maintain a high level of product knowledge and merchandising programs offered
• Review on an ongoing basis equipment usage trends for the customer
• Update incremental sales gains for assigned customers, monthly
• In assigned territory, develop potential customer base & assist new customers in opening accounts with the Company
• Monitor and report all pertinent parts and service marketing information relative to competitive activity, customer information, and product performance
• Identify areas for new opportunities to continually expand Product Support Sales coverage
• Knowledge and effective use of pricing, inventory management, and merchandising plans to achieve maximum impact
• Communicate clearly and precisely both verbally and in writing to all levels of company management, the Company customers, employees, and outside vendors
• Control and manage personal travel and business expenses
• Recommend to manager ideas to improve the departments operating procedures or business practices and participate in and support continuous improvement of all related activities and processes
• Project a positive image by interacting with fellow employees, customers, and management in a cooperative, supportive, and courteous manner; display a professional attitude; comply with company dress code
• Create and maintain good communications (verbally and in writing) and relationships with other Company departments, branches, employees, outside vendors, and customers by addressing and resolving concerns quickly
• Follow all work, safety rules, and procedures
• Perform other duties as necessary and assigned

BENEFITS :

• Full-Time W2 Employee with bonus potential
• Full benefits including Medical, Dental, Vision, Disability, and Life Insurance