Product Support Representative

nextranusa; Decatur (IL); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Career paths

Network of 30 dealerships

Disability Insurance

Paid Time Off

Life Insurance

Medical & Dependent Care FSA

401(k) with Match

Company-Paid Holidays

Employee Assistance Program

Job summary

Nextran Truck Centers is seeking a Product Support Representative in Decatur, IL. This field-based role focuses on building lasting customer relationships, growing parts sales, and connecting customers with the right parts and service solutions to keep trucks moving.

With 3+ years in automotive/parts sales, you will collaborate with Parts and Service Sales teams, attend events, and maintain accurate records while delivering outstanding service and driving business growth in a fast-paced

Qualifications

• 3+ years of experience in automotive/parts sales, outside parts sales, service technical support, or a related industry.
• Strong communication and people skills with the ability to connect with customers and internal teams.
• Problem-solving mindset with excellent organizational and decision-making skills.
• Drive and initiative with the ability to work independently in a fast-paced environment.
• Customer-first approach with the confidence to build lasting relationships.
• Proficiency in Microsoft Word and Excel; ability to learn and use technology to support customers.

Responsibilities

• Own and grow customer relationships within the assigned territory.
• Identify new business opportunities and turn them into lasting partnerships.
• Coordinate parts orders, special pricing, and approvals with internal teams.
• Follow up on orders to ensure timely delivery and outstanding service.
• Partner with Parts and Service Sales teams to deliver the right solutions.
• Attend trade shows, customer events, and training to stay connected to the industry.
• Maintain accurate customer records and required reports.
• Represent Nextran professionally with customers.

Skills

Automotive parts sales

Customer relationships

Sales skills

Microsoft Word

Excel

Field sales

Tools

CRM software

Job description

Nextran Truck Centers

Product Support Representative, Decatur, IL

Are you looking to further develop your profession into a career? Are you driven by opportunity?

Nextran Truck Centers is hiring!

Our Employees Benefit from:

Career Paths || Network of 30 Dealerships|| Disability Insurance|| Paid Time Off|| Nextran Paid Life Insurance

Family Centered Values|| Medical and Dependent Care FSA|| 401(k) Retirement Plan with Match|| Company-Paid Holidays|| EAP

Great Medical, Dental, & Vision Benefits|| Social Responsibility Opportunities|| 28+ Years of Industry Experience|| Professional Growth

Salaried position: $48k-$64k -Base pay will be based on an individual’s skills, certifications, education, and years of experience.

• Opportunity to earn commission based on performance

Hours of Work: Monday through Friday

Apply Before: October 31, 2026

Candidates must successfully complete a pre-employment drug screening, background investigation, physical abilities assessment, and motor vehicle record (MVR) check.

Love People, Parts, and the Drive to Succeed?

If you’re energized by meeting customers, building strong relationships, and turning conversations into opportunities, we want YOU on our team!

As a Product Support Representative, you’ll be out in the field where the action happens—building lasting customer relationships, growing parts sales, and connecting customers with the right parts and service solutions. You’ll be a trusted resource for your customers and a key part of helping them keep their trucks and businesses moving.

Every day brings new customers, new challenges, and new opportunities to make an impact. If you’re driven, personable, and ready to take your career to the next level, this is your opportunity to get moving with Nextran Truck Centers!

Ready to Drive Your Success?

Bring your energy, customer-service skills, and sales drive to Nextran Truck Centers! If you’re ready to build relationships, grow sales, and make a difference for our customers, don’t wait—join our team!

What You’ll Be Doing

Get out there. Build relationships. Find opportunities. Make things happen!

As a Product Support Representative, you’ll be at the center of the customer experience—connecting with customers, uncovering opportunities, growing sales, and making sure they have the parts and solutions they need to keep their businesses moving. No two days are exactly alike, and that’s what makes this role exciting!

You’ll be responsible for:

• Own It & Grow It: Build and grow strong customer relationships within your assigned territory.
• Find New Opportunities: Identify new business opportunities and turn them into lasting customer partnerships.
• Build the Right Solution: Work with internal teams to coordinate parts orders, special pricing, and approvals.
• Keep Customers Moving: Follow up on orders and stay connected to make sure customers receive outstanding service.
• Be a Team Player: Partner with Parts and Service Sales teams to deliver the right solutions and support customer needs.
• Get Out & Get Connected: Attend trade shows, customer events, and training opportunities to build relationships and stay connected to the industry.
• Stay on Top of It: Maintain accurate customer records and complete required reports to keep everything running smoothly.
• Represent Nextran with Pride: Be a trusted, professional ambassador for Nextran Truck Centers every time you interact with a customer.
• Jump In & Help Out: Perform other duties as assigned.

Ready to Make Your Mark?

If you’re driven to build relationships, grow business, and make things happen, we want you on our team! Put your skills, energy, and ambition to work with Nextran Truck Centers!

What Makes You a Great Fit

We’re looking for someone who brings:

• 3+ years of experience in automotive/parts sales, outside parts sales, service technical support, or a related industry.
• Strong communication and people skills with the ability to connect with customers, build trust, and work effectively with internal teams.
• A problem-solving mindset with excellent organizational and decision-making skills and the ability to find solutions that keep customers moving.
• Drive and initiative with the ability to work independently, manage an assigned territory, and stay focused on multiple priorities in a fast-paced environment.
• A customer-first approach with the confidence to build lasting relationships through communication, negotiation, and solution-focused service.
• Technology skills with proficiency in Microsoft Word and Excel and the ability to learn and use technology to support your customers and territory.
• A valid driver’s license with a satisfactory driving record.
• A commitment to safe driving and the ability to maintain a satisfactory driving record while meeting Nextran Corporation’s driver qualification and insurability requirements.

Think You’re the Right Fit?

If you’re ready to build relationships, chase opportunities, grow sales, and make a difference for our customers, don’t just look for your next job—be part of a team that drives results through relationships.

Nextran Core Hiring Competencies

• Customer Focus - Building strong customer relationships and delivering customer-centric solutions
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Decision quality - Making good and timely decisions that keep the organization moving forward

We are a network of commercial truck dealerships committed to providing the best products and services through highly skilled associates who are focused on delivering the lowest life-cycle cost to our customers. Spanning the Southeast and Midwest United States, we provide sales, parts, and service for several leading brands, including Mack, Volvo, Isuzu, GMC, Ford, Hino, and Kalmar Ottawa. EEO Employer

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