Outside Product Support

nextranusa; West Palm Beach (FL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Disability Insurance

Paid Time Off (2wks 1st year)

Medical and Dependent Care FSA

401(k) Retirement Plan with Match

Company-Paid Holidays

EAP

Great Medical, Dental, & Vision Benefi

Job summary

Nextran Truck Centers in Ft. Lauderdale, FL is seeking an Outside Product Support Representative to grow Parts and Service sales and coordinate between customers, manufacturers, and the dealership to resolve issues.

You will work closely with the dealership and manufacturers to provide superior support for new and existing customers. The role requires strong communication, account development, and knowledge of automotive/heavy-duty parts sales; the company offers comprehensive benefits and

Qualifications

• Minimum of three years of automotive/heavy-duty parts counter sales or related service experience.
• Ability to develop and execute an account-based marketing strategy.
• Proficiency in Microsoft Word and Excel.

Responsibilities

• Develop and implement strategies to grow revenue in Parts and Service.
• Prospect for new clients and report on opportunities.
• Establish new accounts from target lists.
• Assist in developing and promoting new product lines.
• Serve as the point of contact for customer complaints and coordinate resources for resolution.

Skills

Interpersonal skills

Relationship building

Account-based marketing

Strategic selling

Communication

Tools

Microsoft Word

Microsoft Excel

Job description

Nextran Truck Centers

Outside Product Support Representative - Ft. Lauderdale, FL

Are you looking to further develop your profession into a career? Are you driven by opportunity?

Nextran Truck Centers is hiring!

Our Employees Benefit from:

• Career Paths
• Network of 30 Dealerships
• Disability Insurance
• Paid Time Off (2wks 1st year)
• Nextran Paid Life Insurance
• Family Centered Values
• Medical and Dependent Care FSA
• 401(k) Retirement Plan with Match
• Company-Paid Holidays
• EAP
• Great Medical, Dental, & Vision Benefits
• Social Responsibility Opportunities
• 28+ Years of Industry Experience
• Professional Growth

The Product Support Representative is responsible for both expanding Parts and Service sales and acting as a liaison between the customer, manufacturer and dealership in order to resolve problems and provide superior support for new and existing customers.

Essential Duties:

• Developing and implementing new strategies to grow revenue in the Parts and Service departments
• Prospecting for new clients and reporting on business opportunities
• Establishing new accounts from target account list
• Assisting in developing and promoting new product lines
• Serving as “point of contact” for customer complaints - taking ownership of customers’ issues by coordinating the dealerships and manufacturer’s resources for resolution.

Skills & Qualifications:

• Strong interpersonal and communication skills
• Ability to develop and maintain customer relationships
• Minimum of three years of automotive/heavy-duty parts counter sales experience, outside parts sales experience, or service technical support experience
• Ability to develop and execute an account-based marketing strategy
• Proficiency in Microsoft Word and Excel

Nextran Core Hiring Competencies:

• Customer Focus - Building strong customer relationships and delivering customer-centric solutions
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Decision quality - Making good and timely decisions that keep the organization moving forward

We are a network of commercial truck dealerships committed to providing the best products and services through highly skilled associates who are focused on delivering the lowest life-cycle cost to our customers. Spanning the Southeast and Midwest United States, we provide sales, parts, and service for several leading brands, including Mack, Volvo, Isuzu, GMC, Ford, Hino, and Kalmar Ottawa. EEO Employer