Service Call Supervisor

Ziegler Caterpillar; Bloomington (IN); On-site; USD 71,000 - 89,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

PTO 15 days

Job summary

Ziegler Inc. is seeking a Service Call Supervisor in Bloomington to oversee complete and timely closing of service calls for the branch.

The role requires strong computer skills, solid organizational abilities, and some mechanical knowledge to support accurate invoicing and service call closure. The supervisor will lead a team of Service Call Administrators, provide coaching, and coordinate with Service Advisors and warranty to ensure compliant, efficient repair processes.

Qualifications

• Requires high school diploma or GED; associate degree preferred.
• 3+ years in related industry experience required.
• Proven ability to lead others, formally or informally.
• Strong computer skills including MS Office; detail-oriented.

Responsibilities

• Lead reporting, Dynamics 365, and other computer needs for the service department.
• Close service calls with accuracy and attention to detail.
• Create POs for parts, supplies, or services.
• Provide reporting to Branch Managers on strategic initiatives.

Skills

Leadership

Advanced computer skills

Attention to detail

Ability to work independently

Team collaboration

Education

High School Diploma or GED

Associate’s degree preferred

Tools

Microsoft Office Suite

Job description

Ziegler Cat has an opening for a Service Call Supervisor who will be responsible for complete, timely, and accurate closing of service calls for the branch. This role will require strong computer skills, excellent organizational skills, and some mechanical knowledge to support the accuracy and timeliness of invoicing customers. The Supervisor will manage, support and develop a team of Service Call Administrators, while also actively closing service calls.

Responsibilities

• Lead for reporting, D365, service call, and other computer needs for the service department at the branch
• Close service calls with strong attention to detail and accuracy
• Create POs for necessary parts, supplies, or services
• Monitor strategic initiatives directly related to service calls and provide necessary reporting to Branch Managers
• Support team with warranty questions and/or concerns on WIP/service calls
• Support team with AP/AR on PO disputes, questions, or other misc. reimbursements
• Manage daily workflow within the department by establishing operating procedures and policies and prioritizing, distributing, and monitoring work assignments. Initiate a training process when skill gaps are found to develop employees for their current positions
• Train new hires at the branch on service call information, including but not limited to Service Advisors and Service Call Administrators
• Manage team performance by completing reviews, providing feedback and coaching, and supporting career development of team
• Collaboration with individual departments to ensure service call accuracy throughout repair process
• Service call in process auditing back order parts, no labor posted calls and service calls last day labor posted
• Communicate effectively and proactively with the Service Advisors to support accurate and efficient service call opening
• Collaborating closely with the warranty department to ensure that we are in alignment with the latest guidelines and requirements.

Qualifications

• High School Diploma or GED required; Associate’s degree preferred
• 3+ years related industry experience required
• Demonstrated ability to lead others, formally or informally
• Strong computer skills, including Microsoft Office Suite required
• Strong detail orientation and learning orientation, as well as ability to work independently
• Ability to work well with others and support team initiatives
• Is self-directed and initiates improvements, enhancements, taking on additional responsibility as needed

Minimum Physical Requirements

• Standing, sitting, walking, talking, hearing

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.

SEE YOURSELF AT ZIEGLER

Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today!

The pay range for this position is

$71,400.00 to $89,250.00

Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant’s location. Along with competitive pay, full time positions are benefits eligible which includes:

• Health, Dental, Vision and Life Insurance

• 15 days of PTO your first year, accrual starts day 1

• 9 paid holidays

• 401(k) plan with company contribution and match

• HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year

• Short-Term and Long-Term Disability Insurance, FSA & EAP

• Paid Parental Leave & Funeral Leave

• Fitness membership discount

• Education Assistance

At Ziegler Inc. we’re committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.