Inside Parts Sales

Ziegler Cat; Sioux City (IA); On-site; USD 28,874 - 34,605; Full time

Benefits offered by this job

Health, Dental, Vision and Life Insurance

15 days of PTO

401(k) plan with company contribution

Job summary

Ziegler Cat in Sioux City is looking for a full-time Inside Parts Sales Person to provide superior customer service and assist customers in determining correct parts and availability.

This role involves processing orders, responding to customer inquiries, and collaborating with team members. Competitive pay ranges from $20.96 to $25.12 per hour, with benefits including health, dental, and vision insurance as well as paid time off.

Qualifications

• 2+ years in diesel engine, construction or agriculture equipment, or automotive parts.
• Positive attitude and desire to work as a team player.
• Basic customer service skills.

Responsibilities

• Provides superior customer service to customers face-to-face or over the phone.
• Helps customers determine correct parts needed.
• Processes backorders, returns, and exchanges.

Skills

Customer Focus

Teamwork

Learning Orientation

Efficiency

Sociability

Education

High School Diploma or GED

2-year degree preferred

Tools

Microsoft Outlook

Job description

Ziegler Cat has an opening for a full-time Inside Parts Sales Person to serve our customers.

Responsibilities

• Provides superior customer service face‑to‑face or over the telephone to customers
• Helps customers determine correct parts needed, verify availability, and make recommendations
• Determines the correct parts and their availability, and completes parts orders
• Determines the supplying facility and mode of transportation for parts shipment
• Enters proper shipping information into the parts ordering system to process the order and generate an invoice
• Processes backorders, returns, and exchanges
• Assists their team with group and team sales, providing a link and collaboration between different departments during the sales process
• Communicates with customers for sales, follow‑ups, and addressing potential issues
• Works in a cooperative manner with team and superiors
• Prepares quotes for service work, as well as engines, machines, and parts
• Assists customers with basic issues or concerns by taking action, providing alternatives, or escalating the issue to a more experienced team member
• Maintains a safe and productive workplace, keeping in mind the specific environmental standards of the department

Qualifications

• High School Diploma or GED required; 2‑year degree preferred
• 2+ years in diesel engine, construction or agriculture equipment, or automotive parts or service
• Up to 4 years of experience preferred
• Positive attitude and desire to work as a team player
• Basic computer skills (navigation, searching) and Microsoft Outlook (email)
• Basic telephone experience
• Basic customer service skills
• Personal characteristics: Customer Focus, Teamwork, Learning Orientation, Efficiency, Sociability

Minimum Physical Requirements

• Standing, sitting, walking, use of hands, talking, hearing

Compensation

The pay range for this position is $20.96 to $25.12 per hour. Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant’s location.

Benefits

• Health, Dental, Vision and Life Insurance
• 15 days of PTO in the first year, accrual starts day 1
• 9 paid holidays
• 401(k) plan with company contribution and match
• HSA (Health Savings Account), Ziegler contributes up to $1,000 tax‑free annually
• Short‑Term and Long‑Term Disability Insurance, FSA & EAP
• Paid Parental Leave & Funeral Leave
• Fitness membership discount
• Education Assistance

Equal Opportunity

At Ziegler Inc. we’re committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Additional Information

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.