Product Support Manager - Senior/SME

Arenatechnologies; Colorado Springs, Northern (CO, KY); Hybrid; USD 160,000 - 210,000; Full time

Job summary

Systems Planning and Analysis, Inc. (SPA) is seeking a qualified Product Support Manager - Senior/SME in Colorado Springs to lead predictive maintenance and lifecycle sustainment activities for critical national security systems.

The role requires a TS/SCI clearance, 10+ years of experience, and a strong ability to analyze data, develop models, and deliver actionable insights to program leadership. On-site duties and cross-functional collaboration are essential.

Qualifications

• Bachelor's degree required with 10+ years of relevant experience.
• Must be a US citizen with TS/SCI clearance and ability to obtain SAP clearance.
• Strong analytical, diagnostic, and problem-solving capabilities; ability to report to Colorado Springs.
• Proficiency with Excel, dashboards, and analytic platforms; ability to produce formal reports.

Responsibilities

• Conduct predictive maintenance, reliability analysis, and lifecycle sustainment activities.
• Analyze equipment performance and support model development and failure analysis.
• Lead trend analysis, root cause analysis, and failure mode assessments.
• Prepare reports, dashboards, and decision-support products for program leadership.
• Coordinate with cross-functional engineering, logistics, and operations teams.
• Ensure data accuracy and compliance with sustainment standards.

Skills

Data analysis

Report writing

Excel dashboards

Problem solving

Cross-functional collaboration

Education

Bachelor's degree

Tools

Python

R

Power BI

Tableau

Job description

Overview

Systems Planning and Analysis, Inc. (SPA) delivers high-impact, technical solutions to complex national security issues. With over 50 years of business expertise and consistent growth,we are known for continuous innovation for our government customers, in both the US and abroad. Our exceptionally talented team is highly collaborative in spirit and practice, producing Results that Matter. Come work with the best! We offer opportunity, unique challenges, and clear-sighted commitment to the mission. SPA: Objective. Responsive. Trusted.

The Space and Intelligence Division provides professional services to the US Space Force, Combatant Commands, Intelligence Community, and NASA. Our work includes enterprise architectural assessments, systems engineering and integration, test, planning and execution, cost estimating and analysis, acquisition support, and cybersecurity. We are trusted partners developing approaches and concepts to meet emerging high priority needs, assessing cutting-edge technologies, and supporting capabilities for our National Defense. Come join the fastest growing Division at Systems Planning and Analysis, Inc.!

The Space Systems Group (SSG), part of SPA’s Space and Intelligence Division, provides timely and objective assessments and recommendations integrating technical, operational, programmatic, policy and business analysis. We focus on our key clients in the Space community including the US Space Force’s Space Systems Command (USSF/SSC), one of the three designated Field Commands under USSF. We work tirelessly to provide integrated solutions based on information and communications throughout the chain of command. We provide clear and consistent analysis and recommendations which are aligned to strategic and leadership goals while balancing the ability to execute on time and on budget within the technical communities. Come join an organization responsible for being a key enabler of Spacepower!

SPA has a near‑tension need for a Product Support Manager - Senior/SME.

Responsibilities

The Product Support Manager executes predictive maintenance, reliability analysis, and lifecycle sustainment activities with moderate independence. This role analyzes equipment performance, supports model development, conducts failure analysis, and delivers actionable maintenance recommendations. The analyst collaborates effectively across engineering, logistics, and operations teams to enhance system readiness and reduce downtime.

Key Responsibilities:

• Conduct regular monitoring of system performance, sensor data, high-volume logs, and maintenance records.
• Support development, refinement, and testing of predictive maintenance models.
• Lead trend analysis, detailed root cause analysis, and failure mode assessments.
• Prepare high-quality reports, dashboards, and decision-support products for program leadership.
• Perform RM&S assessments and recommend improvements to sustainment and supportability processes.
• Draft and maintain product support documentation, lifecycle sustainment artifacts, and technical reviews.
• Coordinate with cross‑functional engineering, logistics, field service, and program teams.
• Ensure high levels of data accuracy, completeness, and compliance with sustainment standards.

Qualifications

Required Qualifications:

• US Citizenship with TS/SCI clearance at time of application with ability to obtain and maintain SAP clearance
• Bachelor's degree in a relevant field and a minimum of 10+ years of relevant experience
• Demonstrated experience analyzing data sets or performance metrics
• Strong analytic, diagnostic, and problem‑solving capabilities
• Competency in preparing formal reports, presentations, or documentation
• Proficiency with Excel, dashboards, and analytic platforms
• Ability to report to designated work location in Colorado Springs, up to full time, based on the needs of the customer

Desired Qualifications:

• Experience with predictive maintenance algorithms, CBM systems, or digital-twin modeling
• Working knowledge of reliability engineering frameworks (FMEA, FRACAS, RCM, reliability growth)
• Proficiency with Python, R, Power BI, Tableau or similar analytics tools
• Understanding of sustainment, lifecycle logistics, and product support methodologies
• Experience collaborating with engineering or field maintenance operations
• Ability to support automated data pipelines or algorithm development
• Relevant mid‑level certifications

Pay Range Information

At SPA, we strive to deliver a robust total compensation package that will attract and retain top talent. Elements of the compensation package include competitive base pay and variable compensation opportunities. SPA provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, etc. Please note that the salary information shown below is a general guideline only. Salaries are commensurate with experience and qualifications, as well as market and business considerations. Colorado, Pay Transparency Salary range: USD $160,000.00/Yr. - USD $210,000.00/Yr.