Product Support Manager — Data-Driven, Cross-Functional Leader

Socket.dev

Boulder (CO)

On-site

USD 92,000 - 130,000

Full time

6 days ago

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Job summary

Google's gTech Users and Products (gUP) team seeks a Chrome Consumer Product Support Manager to advocate for users, drive data‑informed decisions, and coordinate proactive support around product launches. You will bridge product and support, listening to user feedback and guiding teams to prevent friction.

The role centers on cross‑functional collaboration, post‑launch analysis, and educating users. Compensation includes the US range of $92,000–$130,000 plus a 15% bonus target, equity, and

Qualifications

Bachelor's degree or equivalent practical experience.
2 years of experience in technical project management or a customer-facing role.
Ability to translate user feedback into product improvements.

Responsibilities

Develop and execute a comprehensive support strategy for product launches.
Anticipate the impact of launches on the Chrome team and collaborate to develop effective support strategies.
Work collaboratively with product teams to derive actionable insights from post-launch reporting, ensuring continuous product enhancement.
Maintain a deep understanding of product features and functionality to provide effective support.
Build strong relationships with cross-functional teams to ensure seamless collaboration and successful product/support launches.

Skills

Project management

Customer facing

Education

Bachelor's degree or equivalent

Master's degree preferred

Job description

The role centers on cross‑functional collaboration, post‑launch analysis, and educating users. Compensation includes the US range of $92,000–$130,000 plus a 15% bonus target, equity, and

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