Product Support Manager - User Advocacy & Launch Readiness

Google Inc.; Boulder (CO); On-site; USD 114,000 - 163,000; Full time

Benefits offered by this job

Equity

Bonus target

Benefits

Job summary

Google is seeking a Product Support Manager for Search (gUP) to lead consumer support strategy and advocate for users across Product and Engineering teams. You will build knowledge of Search products, guide the support approach, and ensure feedback drives product improvements at scale.

You will influence product development by delivering insights on top user issues, feature requests, and deep-dives, while coordinating with internal support teams to execute launch plans and monitor effectiveness.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience in a technical project management or a customer-facing role.

Responsibilities

• Lead consumer support strategy for Google Search (gUP) and oversee readiness for launches.
• Coordinate with Product, Eng, and cross-functional teams to communicate top user issues and drive improvements.
• Manage feedback operations and reporting to inform product decisions and feature requests.

Education

Bachelor’s degree or equivalent practical experience

Job description

Google is seeking a Product Support Manager for Search (gUP) to lead consumer support strategy and advocate for users across Product and Engineering teams. You will build knowledge of Search products, guide the support approach, and ensure feedback drives product improvements at scale.

You will influence product development by delivering insights on top user issues, feature requests, and deep-dives, while coordinating with internal support teams to execute launch plans and monitor effectiveness.