Chrome Consumer Product Support Lead

Google Inc.; Boulder (CO); On-site; USD 92,000 - 130,000; Full time

Job summary

Google Inc. is hiring a Product Support Manager for gUP Chrome Consumer in Boulder, CO. You will develop and execute a comprehensive support strategy for product launches, coordinating with product teams to translate post-launch insights into improvements.

You will leverage your 2+ years in technical PM or customer-facing roles to anticipate impact, educate users, and drive ongoing product enhancements across teams.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 2 years of experience in a technical project management or a customer-facing role.

Responsibilities

• Develop and implement a comprehensive support strategy for product launches.
• Anticipate launch impact on Chrome team and collaborate on support strategies.
• Work with product teams to derive actionable insights from post-launch reporting.
• Maintain deep understanding of product features to provide effective support.
• Build strong cross-functional relationships to ensure seamless launches.

Skills

Technical project management

Customer-facing experience

Data-driven decisions

Education

Bachelor’s degree or equivalent practical experience

Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science

Job description

Google Inc. is hiring a Product Support Manager for gUP Chrome Consumer in Boulder, CO. You will develop and execute a comprehensive support strategy for product launches, coordinating with product teams to translate post-launch insights into improvements.

You will leverage your 2+ years in technical PM or customer-facing roles to anticipate impact, educate users, and drive ongoing product enhancements across teams.