Data-Driven Product Support Manager

Google; Boulder (CO); On-site; USD 92,000 - 130,000; Full time

Benefits offered by this job

Equity

Benefits package

Job summary

Google is seeking a gUP Chrome Consumer Product Support Manager to advocate for users and drive data-informed decisions to improve the browsing experience. You will operate at the intersection of product and support strategy, focusing on proactive issue resolution and timely user education.

You will collaborate with product teams, develop launch support strategies, and translate post-launch insights into actions that enhance Chrome features and user satisfaction.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 2 years of experience in a technical project management or a customer-facing role.

Responsibilities

• Develop and execute a comprehensive support strategy for product launches.
• Anticipate the impact of launches on the Chrome team and collaborate to develop effective support strategies.
• Work collaboratively with product teams to derive actionable insights from post-launch reporting, ensuring continuous product enhancement.
• Maintain a deep understanding of product features and functionality to provide effective support.
• Build strong relationships with cross-functional teams to ensure seamless collaboration and successful product/support launches.

Skills

Project management

Customer-facing

Education

Bachelor's degree or equivalent practical experience

Master’s degree in related field

Job description

Google is seeking a gUP Chrome Consumer Product Support Manager to advocate for users and drive data-informed decisions to improve the browsing experience. You will operate at the intersection of product and support strategy, focusing on proactive issue resolution and timely user education.

You will collaborate with product teams, develop launch support strategies, and translate post-launch insights into actions that enhance Chrome features and user satisfaction.