Product Support Manager - Access & Security Leadership

Socket.dev; Boulder (CO); On-site; USD 114,000 - 163,000; Full time

Benefits offered by this job

Bonus target (15%)

Equity

Benefits

Job summary

Google’s gTech team in Boulder seeks a Product Support Manager to elevate Account Access and Recovery experiences for a global user base. You will leverage user feedback and AI-driven data to build trust, deploying reporting structures that drive operational success.

You will partner with cross-functional leaders to deliver feature launches, pilot new processes, and translate business needs into scalable technical solutions for internal and external partners.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience in a technical project management or a customer-facing role.

Responsibilities

• Partner with cross-functional product leaders to manage and execute feature launches.
• Plan and execute innovation projects, piloting new processes to meet global product goals.
• Troubleshoot user issues using internal logs and data, identifying scalable improvements across tools, training, or processes.
• Collaborate with Support, Product, and Engineering to resolve top user issues and propose UX enhancements.
• Advocate for the user by delivering quantitative and qualitative insights to the Core Product area.

Skills

Technical project management

Customer-facing experience

Education

Bachelor's degree

Job description

Google’s gTech team in Boulder seeks a Product Support Manager to elevate Account Access and Recovery experiences for a global user base. You will leverage user feedback and AI-driven data to build trust, deploying reporting structures that drive operational success.

You will partner with cross-functional leaders to deliver feature launches, pilot new processes, and translate business needs into scalable technical solutions for internal and external partners.