Product Support & Launch Lead

Socket.dev; Sunnyvale (CA); On-site; USD 114,000 - 163,000; Full time

Job summary

Google’s gTech Users and Products team seeks a Senior Operations/PM liaison to guide shopping features, AI-driven experiences, and content formats through launch readiness and ongoing improvements.

You’ll convert raw feedback into actionable product recommendations, partner with product and engineering teams, and monitor adoption to inform future roadmaps. Strong communication and strategic influence are essential.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience in a technical project management or a customer-facing role.

Responsibilities

• Serve as the dedicated support strategy lead for Shopping PM and Eng partners.
• Define launch readiness plans, issue taxonomy, workflows, and risk assessments.
• Monitor product uptake and escalate key issues with quick resolutions.
• Transform feedback into user insights to influence roadmaps and iterations.
• Collaborate with PM, Eng, Program, UX, Trust & Safety, and Content teams.

Skills

Consumer-facing experience

Cross-functional collaboration

Executive stakeholder influence

Excellent written and verbal comms

Education

Bachelor’s degree or equivalent practical experience

Job description

Google’s gTech Users and Products team seeks a Senior Operations/PM liaison to guide shopping features, AI-driven experiences, and content formats through launch readiness and ongoing improvements.

You’ll convert raw feedback into actionable product recommendations, partner with product and engineering teams, and monitor adoption to inform future roadmaps. Strong communication and strategic influence are essential.