Product Support Manager

Ohio Cat; Troy (OH); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Dental & Vision insurance

Financial access (Credit union)

Educational scholarships

Job summary

Ohio Cat is seeking a Product Support Manager to lead location service operations, supervise location supervisors, and drive both customer and employee relations. The role focuses on performing within annual budgets and coordinating across Service Centers, Field Service, and administration to deliver superior outcomes.

The ideal candidate will have a strong background in service and parts with extensive leadership experience, ensuring efficient processes, cost control, and sustained customer

Qualifications

• High school diploma or equivalent required.
• Two- or four-year degree in a related field preferred.
• Six years of service and parts experience required.
• Six years of managerial responsibility required.

Responsibilities

• Oversee location service operations within annual budget projections.
• Maintain superior customer and employee relations.
• Manage operations across locations, Service Centers, Field Service and administrative tasks.

Skills

People management

Customer focus

Budget control

Team leadership

Education

High school diploma or equivalent

Two- or four-year degree (preferred)

Job description

FindYOURfit at Ohio Cat (A Division of Ohio Machinery Co.)!Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world.Come grow your career - See what opportunities await today!

JOB SUMMARY :

The Product Support Manager provides leadership and supervision of location supervisors. They will oversee location service operations within annual budget projections and maintain superior customer and employee relations, resulting in our support of above-average CSP, PINS, FMRG, and DCAL. They are responsible for managing operations across their specific locations, Service Centers, Field Service, and administrative tasks.

JOB QUALIFICATIONS :

• High school diploma or equivalent required; a two- or four-year degree in a related field is preferred.
• Six years of service and parts experience required.
• Six years of managerial responsibility are required.

KEYCOMPETENCIES :

• Must be people-oriented and sales-driven: customer, territory, budget, cost control, and employee management skills. Ability to handle multiple tasks and has a teamwork ethic, along with knowledge of construction equipment. Ensure timely, effective resolution of customer concerns and complaints to maintain high customer satisfaction.
• Develop and implement strategies to improve product support processes and procedures.
• Train and mentor team members on product knowledge and customer service skills.
• Collaborate with cross-functional teams to identify and address product issues and improve overall customer experience.

EMPLOYEE BENEFITS :

• 401(k):Match and employer discretionary contribution.
• Health Insurance:Two options are available, including an HSA with a dollar-for-dollar match of up to $1,200 per year.
• Dental & Vision Insurance:Comprehensive coverage options.
• Financial Access: Credit union membership is available.
• Insurance:Life Insurance, Short-Term Disability, and Long-Term Disability coverage.
• Educational Opportunities:Scholarships for employees' spouses and children through the Ohio Machinery Education and Opportunity Foundation.
• Compensation:Base pay, annual bonus potential, and company success share bonuses.

PHYSICAL REQUIREMENTS :

While performing the duties of the job, the supervisor is occasionally required to sit, push, pull, and balance. Frequently required to stand, walk, bend, squat, kneel, balance, and use hands to finger, feel, or operate objects.The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.

EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor.