Product Support & Installation Specialist

MRA-The Management Association; Minneapolis (MN); On-site; USD 36,000 - 52,000; Full time

Job summary

Bestergo is seeking a Customer Support Specialist to assist customers with product information, installation guidance, and issue resolution. You will respond to inquiries via phone, email, and text, ensuring timely, accurate information and high customer satisfaction.

Candidates should have 1–3 years of relevant experience, strong communication skills, and the ability to navigate multiple software tools. A strong understanding of consumer electronics is a plus, and you will collaborate with the

Qualifications

• 1–3 years of customer service or related experience.
• Detail-oriented with ability to understand and communicate written instructions.
• Strong written and verbal communication skills.
• Proficient to navigate multiple browsers, email, and chat tools.
• Experience in consumer electronics or installation is beneficial.

Responsibilities

• Handle inbound calls providing product support.
• Explain installation, use, and assembly steps.
• Resolve routine and complex inquiries with minimal supervision.
• Follow up with customers by phone, email, and text.
• Maintain call records and update inquiry status.
• Collaborate with team to improve processes and customer experience.

Skills

Customer service

Time management

Communication

Computer skills

Attention to detail

Independence

Tools

Email clients

Chat tools

Web browsers

Job description

Bestergo is seeking a Customer Support Specialist to assist customers with product information, installation guidance, and issue resolution. You will respond to inquiries via phone, email, and text, ensuring timely, accurate information and high customer satisfaction.

Candidates should have 1–3 years of relevant experience, strong communication skills, and the ability to navigate multiple software tools. A strong understanding of consumer electronics is a plus, and you will collaborate with the